ComplaintsforRimrock VI, LLC

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased A 2019 ****** rogue from them on the 16th of. ************** was given until the 1st of october to make my first payment. On the 29th of august they had my car repoed becase they said they didnt have a financer for my loan. I signed all the paperwork and would have had that payment to them early. But they took my work tools when they took the car and i havent been able to work i cant reach anybody about the car or my tools how can they just cancel a contract with no warning

  

  Business response

  09/12/2022

  Thank you for allowing us to respond. The customer provided us with pay stub documents that the bank flagged as fraudulent. The lender was also unable to verify the customers work history because the employer listed on the application had no record of this person.

  Due to these inaccuracies provided by the customer, the lender denied the loan. After multiple attempts to contact the customer, we repossessed the vehicle.

  At the time of repossession, there were no personal belongings in the vehicle.
  

  Customer response

  09/12/2022

   
  Complaint: 18006665
  
  I am rejecting this response because:

  I Have no Idea what bank these people contacted because as you can see by the copy I sent you there is no account number nor bank designation listed on the document . as it states on the bottom right  Non Negotiable For record Purposes ONLY .  So that has to be an out right LIE.   Mirror Lake Custodial Is MY Business  registered with the **************** and in Good Standing.  Along with Gentree Carpentry.  Since they are corporations I am an employee of the corporation and the stub was simply to illustrate a salary if I collected one. They made no attempt to contact and clarify this with me, if they felt there was a problem.  They made a deal with me for a car.  Stole it back  and wont even acknowledge I had personal belongings in the car!  their use of words like fraudulent are erroneous.  And now that they have used such words to a third party, I will begin a slander complaint with the courts.  They had no right to take my vehicle and my tools for work.  
  
  Sincerely,
  
  *************************

  Customer response

  09/16/2022

  Good evening this email is a supplement to the response I gave regarding the complaint with Gmc Billings. This evening, on 16 September, I received two letters from the flagship credit acceptance company, who was the contracted institution financing, my loan, contrary, to what the individual at Rimrock of Billings told you flagship credit acceptance did, in fact, wish to offer me credit in the form of a counter offer.  This goes to show intentional negligence and malicious intent of Gmc Billings in regard to requesting a repossession of my vehicle. I have not received one single letter to this date from gmc Billings, addressing the repossession, let alone apologizing for the methods they took as a thought I was some kind of thief still to this date I have two more weeks until the very first payment is even due on that ****** yet Ive been deprived of my tools, my transportation, and my peace of mind, trusting who should be a pretty legitimate corporation and their officers in making accurate and intelligent decisions in my opinion, there seems to be a severe lack of organization and responsibility within the Gmc Billings personnel, when a person goes into contractual agreement whether its for five dollars or $55,000. The expectation is that one will be treated with a certain level of consideration and care if some trivial issue arises, especially when it does not have any direct element of conflict to the already agreed upon and sent into action contract just because somebody was confused at their desk does not mean they have the right to order the removal of control of my own property, especially under that is that the untrue premise that I was under qualified to receive financing from anyone I miss you. Every negotiation is not a reason to repossess a persons vehicle at 7 oclock in the morning with their personal property in it, and not even a letter or note from the tow truck company, telling me what happened  what time is it business operations such a covert and callous way again, I allude to the fact that some individual had Gmc Billings help me make it out to be a lying thief when they were simply ignorant thank you for your time the task photographs are snapshots of the letters put into sections, so I hope its legible at your end. Have a good evening. 
  

  
  

  Customer response

  09/21/2022

  the police report was submitted online and is awaiting review by an officer.  I also sent copies of the credit offer letters from flagship credit acceptance over the weekend via ************************************** email did you receive those ?

• Initial Complaint

  01/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My GMC Yukon XL got a cracked rim in ********, ** as we were traveling home to ** on November 27, 2021. My vehicle has been sitting at rimrock GMC since November 29,2021. They said they needed to order the wheel as well as the brakes that we wanted replaced as well. The received the brakes but kept waiting to even work on those even after my husband requested they make sure they were the correct ones. When they did go to put them on, one of them wasnt the right one and again we had to wait for that mew one to ship. It is ******* 8,2022. My vehicle is still sitting there waiting for the rim to be replaced. *******, the service employee I have been dealing with, has been absolutely horrible at returning calls, following through on potential help on getting a loaner car, or rental car for us, as we still have no vehicle. I finally received a call from **** the service manager who said he would return my calls, and he would call me the next day by 10:30 am and he was working on trying to get his guys to bring us a vehicle in *********, **. I NEVER received a phone call. Still two weeks later and this manager has never reached back out. When I asked ******* what was happening again I was told they were working on figuring a few things out and that the manager should be calling me. Again, no returned phone calls. They have caller ID so they purposely avoid answering calls. They havent returned calls to myself or my husband. This has been the most frustrating experience and I feel like the employees dont care at all. Im a mom of two kids, one who is autistic- we have school, and various therapy appointments that we haves no way of making because we dont have a vehicle. Our insurance provided a rental for 30 days (that ended December 28th) so we have been without a vehicle for two weeks now with no end in sight and no communication from the business.

  

  Business response

  01/11/2022

  Thank you for allowing us to respond to this concern. We have been in contact with the customer on a regular basis. The wheel in question is back ordered through GM and we have provided updates about the status of the part as it becomes available. We have upgraded through GM as far up as can be escalated and unfortunately do to no stock available, it is taking longer than expected. The customer has been provided tracking and order status updates from our GM Global parts workbench. We have offered to meet them half way with a loaner vehicle but they are unwilling to settle for anything less than us bringing them a loner car to ********* **. We have offered any means necessary to them to satisfy them and will continue to try and make them happy. However, the delay in stock is simply out of our control. 

  Customer response

  01/12/2022

   
  Complaint: 16443331
  
  I am rejecting this response because:
  

  They aren't being truthful in their reply. My complaint was not about the delayed shipment of my part. My complaint is that they did not return several phone calls to either myself or my husband. I did not demand they bring a vehicle to Williston, that was offered from the service manager. My complaint again was that there was no follow through or follow up calls to put a plan in place to get me the vehicle after offering to bring it to Williston- not even to say that, that option wouldn't work due to lack of staff. I had to file this complaint, call the *** customer assistance line, and call the general manager before I finally received any calls. My part is still **** however, they did send someone with a loaner vehicle to meet me in ******, ** today. The response to my complaint denied not returning calls, staying in contact, and tried to insinuate that I was demanding they bring me a vehicle in Williston. I would just like for them to accept responsibility, admit they dropped the ball, keep me informed as to what is going on, and train their employees to do better in the future. 
  Sincerely,
  
  *****************************

• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday October 23rd I received a telephone call from a Kristine at this dealership about a national inquiry I made to GMC about a car they claimed was in transit and unsold. After talking with the salesperson they claimed that car was sold but they had another car coming in that would work for me and I inquired about it. I gave them a credit card and they ran my card for $3,000.00 which was unusual since we hadn't even started the paperwork to buy the vehicle and they claimed they could get me the paperwork on Monday and nothing was ever sent to me. By Thursday I'd had enough and decided I didn't want anything to do with this dealership so I told them I wasn't going to buy the vehicle and this is when they told me that all deposits were nonrefundable. I never agreed to them ever charging my card until we had a signed contract and certainly never agreed to any deposit being non-refundable. I have disputed the charge with my credit card company. They have contacted me numerous times still trying to sell me a vehicle but I have no interest in doing business with any dealership that puts their own greed before customer service, it appears that the vehicle in question was not a car on order and that all they were trying to do is lock me into a long term purchase when I made it perfectly clear from the beginning that I had another vehicle on order with another dealership and that the only reason I was still looking for a vehicle was that I wanted to take delivery in 2021.

  

  Business response

  11/16/2021

  Good morning,
  
  **** ***** had picked out an incoming Denali Ultimate that was in the pipeline incoming to us from General Motors. We negotiated a price and took a deposit on his credit card to secure the vehicle away from other potential customers. A deposit against an incoming unit is standard practice with the chip shortage, as most of our vehicles are sold before they arrive at the dealership. We were clear that this deposit was for the intent of purchasing a vehicle and was nonrefundable and to be used towards a vehicle purchase.   
  
  A few days later **** called and asked for his deposit to be returned. We restated that the deposit was nonrefundable for the intent securing the Denali Ultimate. He became upset, we was not our intent. To remedy this situation, we asked for his credit card information so that we could return the deposit. Mr. ***** said he would not give the information, he would dispute the charges instead. 

  We did not want the customer to be irate, nor did we in any way try to make him upset. As of today's BBB notification, the customer has received his credit card deposit credit. 

  Customer response

  11/19/2021

  
  Complaint: ********
  
  I am rejecting this response because: I didn't pick out a vehicle I was told about a vehicle they had on order and I said I was interested subject to receiving the the paperwork on the vehicle and the estimated arrival date.  As for this dealership asking me for my credit card to process the $3,000 credit absolutely not true no one has requested my credit card or attempted to issue a credit.  I filed a dispute with my credit card company and the dispute is still open I have submitted all my correspondence with this dealership to them and they have issued a temporary credit to my card until the final decision is made regarding the dispute.  I have sent the credit card company the dealerships response and based on their reply most certainly the credit will stand but as we sit here today the case is open and ongoing.  
  
  Sincerely,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩