ComplaintsforEagle Energy USA
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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a 2 pack caffeine pen. April 23rd, 2023. It was supposed to be delivered within 10 business days. According to their website, which diverts you to another tracking service, states that there have been no updates. I have emailed this company multiple times asking for status updates and even a few stating that I want a refund since they are clearly having problems delivering the products they offer. I have not received any email responses about either my order or my refund. I have screenshots to verify I have placed the order, from both their website and the third party they use for tracking shipments. No response to any of it. At this point it's starting to seem like they just pocketed my money and have no interest in giving me either the product I ordered or my refundInitial Complaint
10/31/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My son made a purchase on 10/24/22. Their website clearly states that returns are possible within 30 days. However, we have been contacting this company to make a return, and have received no repsonse.The purchase was for Prefilled caffeine vaporizer 3 Pack - Lychee Ice 1.The cost was $38.99 plus $5.00 shipping.There is no phone number available for this company. Additionally, it is worrisome that my 15 year old was able to purchase a product that is labeled "Not for use by those under 18."Business response
12/18/2022
Our customer service team has reviewed this complaint. We have no record of any orders being placed on our site or any email correspondence from the name or email addresses listed in the complaint. Our customer service team double checked the customer service email for any correspondence whatsoever reflecting a complaint of this nature, in case a different name or email was used to make the complaint, and nothing was discovered. The company is happy to provide returns within *********************************************************************************** the complaint. The company has contacted the individual directly via the email address left in the complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.