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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 2/9/24 , I had Brown plumbing and heating come to my house for a estimate to install a new electric hot water heater in my crawl space. The plumber showed up and after checking out my problem he told me I needed a new water heater. He wrote a proposal for repairs and said for a new electric heater it would have to come from *********, and cost $2400 I should consider a gas thankless one instead for $4500. Not to include my having to pay a electrician to wire it.He charged $180.00, and left. I found another company put one in for $ 1800, they have a no estimate charge. I am a senior, disabled, on SS, a Veteran and don't need Brown's sneaky estimate costs. I called Brown and told him I should get the money back, he agreed to that, ***** later no refund and won't answer my call.Customer response
04/18/2024
Hello *************** to the e-mail that you sent me. My ID # ********. I received a a refund check from Brown Pluming last week.
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Contact Information
2671 Gabel Rd
Billings, MT 59102-7329
Business hours
Today,Closed
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | 8:00 AM - 8:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.