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ComplaintsforSpin Fresh Coin Laundry
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/17/24 I arrived at the laundry mat and parked in the handicap space and displayed my plaque. There is a double door with no handles to use for opening/entering the facility. Instead, with a ****** and heavy bag of laundry, I had to walk approximately 50 feet to enter. The double doors(only one of them) are open only for exiting!Upon mentioning this to the clerk, she told me "the hours of operation are listed clearly on their website and on the doors, and that I need to research prior to coming to the facility".I re-stated what I said about not being able to gain access to the store easily from the handicapped parking spots, and she said, "what do you want them to do, move the parking spots?"I feel I was treated rudely, and a a handicap senior citizen, a change in accommodation and accessibility should be made.
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Contact Information
1903 Grand Ave
Billings, MT 59102
Business hours
Today,7:00 AM - 9:00 PM
MMonday | 7:00 AM - 9:00 PM |
---|---|
TTuesday | 7:00 AM - 9:00 PM |
WWednesday | 7:00 AM - 9:00 PM |
ThThursday | 7:00 AM - 9:00 PM |
FFriday | 7:00 AM - 9:00 PM |
SaSaturday | 7:00 AM - 9:00 PM |
SuSunday | 7:00 AM - 9:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.