ComplaintsforScotties Auto Sales
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Complaint Details
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Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The dealer refuses to cancel the extended warranty on a car I bought 5 months ago. I had to go through the warranty company itself to cancel. Finally got it canceled and dealer refuses to send the refund of $745.31Business response
09/08/2022
BBB
Resolution Specialist PO Box 191279
*****, ** *****
Re: ** ********
To whom it may concern;
I am writing in response to the complaint we received, identifiable by number ********. I was
contacted just recently by ************** stating that he had cancelled the warranty and that **************;
owed the amount of $745.31. I told him we were fine with him cancelling the warranty and that we
would need something from Elite Warranty themselves stating that it had indeed been cancelled and
our stated amount to refund - I am unable to ***** a refund without documentation of such. I tried
to contact Elite Warranty multiple times after this original communication, requesting a fax or
email showing the breakdown of the warranty and amount owed. Just today, 08/31/2022, I received a
phone call from a gentleman at Elite Warranty letting us know that he faxed over the cancellation
report. I thanked him and stated that I was on my way to the office and as soon as I arrived, I
would write a check for the amount of the $1056.08 (not $745.31) and take it personally to *************************************** It wasn't until after this conversation and after I had the check printed
that I checked the mail to find your correspondence. We have no issues *****ing this refund request
at all. We just needed some form of documentation in order to do so. I apologize for any
miscommunication.
Please feel free to contact me with any questions or concerns. Respectfully,
********************* Scotties Auto Inc
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.