ComplaintsforCPR Cell Phone Repair Bozeman
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Complaint Details
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Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Roughly two weeks ago I went into CPR cell phone repair in Bozeman to have my phone screen replaced.I was charged a total of $125 for the screen replacement.After receiving my phone, I noted that the vibrate and microphone function was no longer working. After a few days, the screen cracked again with no impact.I called to speak with CPR, initially interesting in having them attempt to repair again as they promise a "warranty" on the work you get done. The only work I had done was on my screen. I was told "screens aren't covered but we can look at your mic and vibrate". Acknowledging they damaged these parts. I stated I was not comfortable with having them open up my phone again as they had previously damaged multiple parts of it in trying to replace my screen, and that I would instead like a refund because my phone left their shop in worse condition than I brought it.If they're charging $125 to play with your phone and "maybe" fix it, that's what they need to be advertising. I made it exceptionally clear to the owner, despite his previous attempts to make customers change their reviews, that my ****** and ******** reviews would remain unless we came to an agreement that was acceptable to us both.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.