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ComplaintsforAccess Fitness Club
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had an injury and tried to cancel my membership and no one responded to me for 5 months ive been paying despite over 20 attempts to remove my card from their platform. They have lied and told me that i wont be charged anymore but I continue to be charged each month. I physically cannot go into the gym to use their services but they will not cancel my card and they continue to find loop holes to keep my account active despite me begging them to cancel my account. *** signed documents saying i want it canceled and ive asked to speak to the manager but he never returns my calls. Below are just 4 of the ********. My last actual attendance of this gym was October 18th and I have not used their services since but have been charged for November, December, January, February, and March. And will probably continue to be charged if no one does anything.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.