ComplaintsforComfort Inn
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Complaint Details
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Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My Spouse and I stayed at the Comfort Inn ******* (*************************.) 9/21/23 - 9/23/23. We reserved directly through choice hotels (confirmation ********). During the reservation process, we were notified of construction that would be taking place on a future date, but no other issues were reported. The marketing content for the business says there is free wifi, but upon getting to our room, we did not have wifi. I spent an hour with their third party helpdesk on 9/21 (they said give us some time and call in the morning if you are still having issues) and another 45 minutes on 9/22 in the early morning as I had a zoom meeting at 8 am on 9/22. My 9/22 call led me to the front desk, where the receptionist indicated that they were having internet issues, but could do nothing about it, but that they would have the manager get back to me. At no point did I successfully log on to the the internet, so instead I had to leave the hotel and embarrassingly be on important meeting from a coffee shop. The manager (*******************) was present at checkout the next day. At first, he denied there were internet issues, but another hotel guest overheard and confirmed that there were internet issues. He then said, he wouldn't have a business if he had to give a refund to everyone who had internet issues. Ultimately, I left the desk with him promising to talk to his board and that he would reach back out on Monday, 9/25. This did not occur, and I have learned the following after 3 calls with ************* corporate. The only way I can receive any kind of refund is through the property itself, and they have closed the case on this internally. Had I known that I could even potentially have internet issues (which they could've communicated instead of the future construction), I would have stayed at a different property.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.