Business Profilefor3 Brothers Plumbing & Heating

Disappointing customer service and complete inability to adhere to self imposed deadlines. Was given an estimate of my job only taking 3-5 days, when in fact it took 3 months. ******** would only work for a day and then disappear without notice, and would only come back for another days work after calling and asking where they were. The plumbing work was done decently enough, though the plumber left huge messes all throughout the project. They also used several of my tools without asking and didn't return them to where they found them. I was also charge an additional $375 because I asked for a Tee to be installed instead of a 90, which seemed a bit egregious. When I received the invoiced I raised my concerns with the owner and asked for some consideration as my project was pushed out several months causing me to incur many additional, unplanned expenses. My complaints were met with a half-hearted "sorry you feel that way" and a demand of payment letter, along with multiple threats of litigation if I did not pay in full. Owner refused to meet in person or discuss over the phone and just repeated the same threats every time I tried to speak to him about my concerns. Overall, very disappointed in the treatment I received and will not be using 3 brothers for future projects or recommending them to anyone else. In my opinion it would be better to use any number of their smaller, less expensive competitors as the turnaround time and quality is the same.