Business ProfileforJiffy Lube #3414

On 5/31/23 I took ******** Suburban into the Jiffy Lube of **************, ** *****. It just hit 200k miles and I was getting an oil change, transmission fluid change, a radiator flush and the transfer case fluid changed. When the Jiffy Lube technician went to remove the plug on the transfer case he cracked the transfer case, rendering the vehicle inoperable. The technician immediately came and got me and showed me the damage that was caused as result of forcefully removing the plug. The plug was somehow cross threaded and the technician said I had to reef on the wrench to get the plug loose which is when the transfer case cracked. The vehicle was not drivable and needs a new transfer case installed. The mechanic I brought the vehicle to is replacing the transfer case at a cost of $1500. I spoke with the owner of Jiffy Lube and he is unwilling to compensate me for the damage his business and his employee caused to my vehicle. The owners name is **** and his number is ************. Please contact me with any follow up and thank you for your time.