ComplaintsforLodgify.com

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  vRBO is a atgorm that i manage my vacation rental business with. I am unable to resolve a problem with a booking after multiple contacts with customer service and the resolutions ***** When the lst attempt (i believe this is the 7 th day i have tried to resolve this) failed and i spoke with a resolutions expert/manager) I tried to call back in and request a supervisor today and was hung up on twice and made to hold line I have been on the line for 32 minutes now. The third rep, who refused to give me her name when asked, first told me there is no supervisor to speak with. I told her that was incorrect based on the conversation with the supervisor the other day so she put me in an extended hold. Now she is supposedly speaking to a customer service resolutions expert /supervisor and determining is I qualify or if my problem contains merit that will allow me to talk to a manager. This is unacceptable and makes it very difficult as a property owner to manage my bookings and resolve issues with my vacation rental Business.

• Initial Complaint

  11/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I contracted with Lodgify.com to be a property management company. I cancelled the service in May 2023. According to their website I am cancelled but continue to be charged.requesting refund of Renewal charge 10/31/23: ******* Rugby GBR $424.83

• Initial Complaint

  10/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I did not want to do this but ******* is not responding to help with this emergency and that is not ok:Because of ******* system I cannot update info about my account, so it can feed to booking and vrbo. This means I cannot get approved by ***. This means I cannot open the listing for short term because ******* will not update. On the Vrbo side ******* is not feeding my max ***** count to Vrbo so the city will not sign off on my property.Either way I am being ****** by ******* right now. This can be a HUGE legal issue. I am losing $1000 per day on this listing.

• Initial Complaint

  07/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I subscribed to a software service based on a false promise made by their sales associate. After i had invested time and effort into setting up the software, they casually informed me that they would not be honoring that promise. They had promised to offer me two separate booking websites for my rental properties that are in two different states. I spoke to someone named ******* who had made repeated sales calls to my cell phone, and I told her that this was one of the reasons I had not subscribed to their software. She assured me they would give me two sites if I subscribed. After I had paid for a year subscription and invested time and effort into setting up the software, the company informed me that the would not give me two websites. When I protested, they offered to do it for just the first year, but after that I would have to pay for two subscriptions to get what they had promised me. They said if I didn't like it, I could just cancel and they'd give me a refund.Many people would have just paid them, because you spend a lot of time to try to learn the software, enter all of your information, set up integrations, etc. They have nothing to lose by making false promises and just refunding you if you choose to leave when you learn the truth. I took the refund, but now I have to start over with new software, and the automation that I was seeking is further delayed. This was very shady.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩