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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
2XP Homebuilders did not pay outstanding bills to a material supplier and a subcontractor related to construction of our home, despite the fact that we paid 2XP Homebuilders' invoice for those items. 2XP kept the money rather than paying the bills as agreed. The supplier notified us on Aug. 9, 2023 that they will place a lien on our property if 2XP does not pay the supplier by Aug. 25, 2023. We would like 2XP Homebuilders, and its owner/contractor *****************************, to pay the supplier and subcontractor as he agreed in corresponding emails, our final invoice, as well as in our contract. We have asked him to pay and he emailed us an apology and said he would, though, that was nearly a week ago and he has yet to actually do so. We have documents including copies of paid invoices and related checks to support our complaint. We will drop our complaint if the outstanding bills are paid. If not, we do not want other people to fall victim to 2XP Homebuilders' dishonest business practices.Business response
08/29/2023
The client was notified by email that the overdue invoices will be paid ASAP. They gave 3 buisness days before filling a complaint not "over a week" as implied. We have every intension of paying the invoices as stated in our emails.Customer response
09/01/2023
Complaint: 20491680
I am rejecting this response because:The balance to *********************** was never paid. It was due months ago, but we had to pay it by Aug. 25th to prevent a lien from being filed against our property. ***************************** and his company 2XP Homebuilders have yet to pay us for this amount. He is months overdue on this bill and it cost us over $3,000.
Sincerely,
***************************Customer response
09/12/2023
No, the issue has not been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.