Business ProfileforGear Grabbers Garage LLC

On 3/9/2024, my engine light in my jeep came on. I called my warranty company to ask what to do, they suggested I take my jeep to the Gear Grabbers Garage shop. My warranty company is or was Car shield/American Auto Shield. The vehicle was diagnosed with several different problems. At first, I was told it was spark plugs. Then I got a call from the shop stating it was a bigger issue, which had to do with the solenoids and an oil leak. The shop then started a claim with my warranty company, the claim was ultimately denied. I then chose to go ahead and pay the cost of the repair out of pocket. I was told the estimate to fix those issues would be $1945.00. The actual cost was $*******. The car was then fixed, and I picked it up and paid the $******* on 3/26/24. At the time of pick up, ***** told me that there is an audible ticking noise that they didn't notice at first, she said my jeep should be fine and the ticking should go away after a few oil changes. Not even 24 hours later, I was at a stop light when the engine light began flashing and my jeep start shaking and felt like the car was going to stall out. I immediately called GGG, they told me to bring my jeep back to the shop. I did take it back. They then diagnosed my jeep as the lifters and camshaft. The shop then started a second claim with my warranty company who again denied the claim. I called GGG on 4/18/24 at 10:27AM and told them the warranty company denied the second claim, **** asked if I wanted to continue with the repair. I told her no; I am sending someone to tow it home for me. A family member went to the garage to get the vehicle and loaded it up on his flat bed and towed it home to my house. I checked out the jeep when it got delivered home, to find my engine is taken apart and there are engine pieces in the back of my jeep. I messaged GGG ******** page as it is after hours and let them know how wrong this situation is. I also want the BBB to know that this shop, specifically **** and ***** committed fraud to my warranty company. They told me to lie and say I had my car towed the second time the break down happened on 3/27/24. I did as told, and let the warranty company know that I had my jeep towed to the shop. I ended the call with the warranty company and called GGG where **** answered the phone, I let her know that I had just gotten off the phone with the warranty company and that they said they will need a receipt for the tow, and I told the warranty company and GGG that I did not have a receipt. **** said, ok, I will let ***** know, she will get it taken care of. On 4/11/24 at 11:57AM **** called me and said, ***** found a tow company that will make us a receipt for the tow. The fake receipt was sent to my warranty company. I am now stuck with a taken apart jeep and out ******* for the first repair, which my warranty company stated they should have never made that fix. I am also out of ****** I paid my family member to tow my jeep back home. Not to mention all the time and stress this situation has caused me.