ComplaintsforTilleman Motor Company
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a car from Tilleman Motors, they added almost ***** dollars in warranty and or ******************** protection package, $1981.00 and Service Contract ENCORE 48 months ****** miles, $2900.00. I wasn't asked if I wanted them, I don't need or want them. They put it on the bill without asking me or giving me the option to take them or leave them. They were going to let me take the car over night to try it out, they said the battery was dead they will put in a new one for me. since driving it off the lot I've found that it runs roughly, it idles roughly, it pulls to the right and there is a bad smell coming out of the venting system. I traded it for my ********************************** $3000.00 for, and I put $1000.00 down on top of that. The dealer told me he would give me the ***** blue book offer of ******+, they didn't do that either.Business response
09/02/2022
Customer is mad that we listed her trade in for way more than we gave her. ******** Focus has a bad transmission, so we will have to put in $4-5,000 into it before we can sell it. it is not sellable now.
Customer agreed to all prices before transaction and signed all paper work. We are not a high pressure store and we also do not have issues like this. We sold her the new car for $20,000 which she agreed upon. Customer came back and complained - car books for $19,200 so I agreed to refund her $1,000 to make the sale price $19,000. She seemed to think this should have been the price. There was nothing done wrong in this transaction and I offered the refund because I am a small town dealer and have pride in my reputation. we never have these type of issues.
I am sorry she has buyers remorse.
I am always available by my cell to discuss ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.