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ComplaintsforD&L Equipment
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Over 2 years ago, D&L Equipment agreed to supply parts and installation for a paint booth at ********* Car in ********* **. They sent a bill for a furnace and parts that supposedly had to be purchased BEFORE scheduling definite install dates. They also asked carpentry work, concrete work, and cleanup to be done. ************** has spent over $25,000 to get this project going, get materials, get the furnace, and get concrete work done, etc. Despite repeated requests to get on the calendar and have heater and booth installed, D&L equipment stopped answering their phones, returning emails, and communicating about the work to be completed. They briefly stated that they were having labor issues, and would have to postpone, 3 different times. Unfortunately, 1.5 years later, we have to had to give up and move on, assuming they are completely unable to fulfill their obligations. We have been requesting money back for a year, and will escalate to a lawyer if needed, but have been willing to be cordial and avoid lawyers if possible.Customer response
08/07/2023
*** continually tried to get reimbursed for a paint booth project that he required money down on and then never started. The last three dates are July 6, June 20th, and May 22, 2023. I try about once a month to get at least some kind of reimbursement.
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Contact Information
1635 Poplar St
Helena, MT 59601-1144
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.