![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFuel Fitness & Nutrition, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Back in february 2018 I attempted to cancel my gym membership with Fuel Fitness. I was not upset with the service or the gym. I wanted to cancel because a different gym had opened up closer to my residence. I called the gym and asked what I needed to do in order to cancel. They asked my for my name, phone number and address to confirm I was the primary on the account, and said that this phone call would suffice and I did not need to do anything else. Fast forward to august 2022, I am having some financial difficulties and I spoke with someone to help get my spending in order. It was at this time during the review of my finances I noticed that I was still being charged for the Fuel Fitness membership that they should have cancelled at the original time of the request. I went back to the gym to get a confirmation of the cancellation, but they did not process it, so of course there is no record. What they DO have is a log of the last time I swiped my membership card to use the gym. This is how I know that I attempted to cancel at the time I did. I have now spent 2 months bouncing back and forth between my local gym and their financial department over the phone to receive the refund that I am owed.Initial Complaint
10/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
The business is locked and boarded as of yesterday with no answers to email inquiries or calls. ( fuel fitness in the Butte location *************************** prepaid a years worth of membership for 3 members of my family. I paid $924 on 9/6/2022 with ck number #****. This membership was to last through September of 2023. I would like a refund since the business closed. There were no warnings or communication before they decided to close the business.Customer response
10/28/2022
Hi,
not sure if this is the correct procedure to respond to your message. I wanted to let someone know that fuel fitness did get in touch with me last week and gave us a refund for the months not utilized. So I no longer have a complaint. Thank you for your time.
Sincerely ,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.