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Find a Location

Ocean Spirit Massage has 1 locations, listed below.

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    Business ProfileforOcean Spirit Massage

    Massage Therapist

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7 N Last Chance Gulch, Helena, MT 59601-4123
    BBB File Opened:
    9/21/2017
    Years in Business:
    11
    Business Started:
    1/31/2013
    Business Started Locally:
    1/31/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Ms. Shandell Warren, Owner
    Contact Information

    Principal

    • Ms. Shandell Warren, Owner

    Customer Contact

    • Ms. Shandell Warren, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My husband bought me a massage for Mother's Day and I made an online reservation two weeks ago for a massage and a body scrub. In the online reservation I had to give my CC number in order to reserve my spot. In the "message" section of my appointment I let the owner know that I would be paying with a gift certificate.I arrived at my massage on Friday, December 15th at 3:40. The massage therapist was was friendly and quickly got me on the table. Within 2 minutes of my massage she tried to sell me back my gift certificate and keep the $165 that had already been charged to my account. I kindly told her I would talk about this after my massage.Close to 4:40 (my massage was an hr.) she proceeds to tell me she doesn't want me to be alarmed by the charge on my card and that in fact she will charge me. I can't even put into words her rationale! I wish I could, I think it would help me. She abruptly left me on the massage table stating that the massage was over, it was an hr. I was stupefied--got dressed, went to the lobby and was trying to figure out a way to record her nonsensical business practices. I told her that I didn't mean to offend and that her crooked business ways have and bad reputation have preceded her and that I was savvy enough to take screen shots of my online reservation, make copies of my gift certificate, as well as the charge on my husband's card in May for the gift certificate. (In all actuality, I made no copies BUT I should have!! I read her Yelp and ****** Reviews but knew she didn't give refunds, plus I was hoping for a pleasant experience. As I said this, she came from out of the back room telling me I was being unpleasant and she called the cops--all within a minute. She has them on speed dial, clearly. I was speechless! I left the establishment determined to stop this thief.When I got home I received a call from ****** with HPD telling me I had been served a no-trespass statement from her.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

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