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Find a Location

Super 8 Motel has 1 locations, listed below.

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    Business ProfileforSuper 8 Motel

    Motel

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2200 11th Ave, Helena, MT 59601-4842
    BBB File Opened:
    5/19/2010
    Years in Business:
    19
    Business Started:
    4/1/2005
    Business Started Locally:
    4/1/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Helena Super 8
    Business Management
    • Mr. Prakash Patel, General Manager
    • Mr. Pravinkumar Kansagra, Member
    Contact Information

    Principal

    • Mr. Pravinkumar Kansagra, Member

    Customer Contact

    • Mr. Prakash Patel, General Manager
    Additional Contact Information

    Fax Numbers

    • (406) 442-2412
      Other Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On April 19th 2024, my family stayed at this Hotel, got there way past our young childrens bed times, so we checked in (my *********** went upstairs while I finished the paper work), I then joined them a few minutes later in the room, by the time I got there the kids were in pajamas & crawling into one of the beds, I said our good nights & then proceeded to settle in the room, then I began to notice things, so I began to take photos, I then filled out complaint stuff & included all the photos with ******* Corporate for Super 8, I then went to sleep, thought of changing rooms but the kids were asleep & very tired, so I choose not to pursue anything further as I thought I would be covered since I submitted information to Corporate, next morning came & I go to take a shower & the shower made a high pitch squeal the entire time I had the water running which woke the entire room up, I then try & use the *********** clogged, I then asked the front desk for help or a *********** would do it ************** say & I quote we will be with you in a few minutes we then return to the room, pack, load the car, then return inside & I then again approach the front desk again & they stated I am not sure where maintenance put the plunger, I then said ok, vacated the property & stopped at a local business to use there restroom, since the toilet was unavailable to me at the room at the motel, now if you look at the photos you will see some of the health concerns with all the questionable fluids & other questionable things around the room. Fast *********** hear back from *********** are offering a 15% discount on my next stay there, I told both the property manager & corporate that isnt acceptable & I want a full refund, I have tried talking to ******** am refusing to settle for anything other than a full refund, they have both hung up on me & wont answer call from my number anymore, I have also contacted **************** said they cant issue a refund unless the motel agrees.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Family Vacation

    1 star

    08/12/2021

    This hotel frequently takes money from customers booking on hotels.com and then does not provide a room, leaving the customer to deal with hotels.com to get a refund. That is a complicated process, which the hotel can decide not to refund a stay back to hotels.com They then just keep the money. The hotel is also disgusting. They are running a scam. Do not book here.

    Local BBB

    BBB Great West + Pacific

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