ComplaintsforClark Nissan
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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a promotional contest "peal and win" card in the mail. I won a $500 gift card for ******'s store. I went to the Clark's location, as I was instructed and was told they aren't honoring the wins. That there are a lot of upset customers.Initial Complaint
11/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called Clark Hyundai to schedule a safety recall. The service manager, ***********************, refused to preform my safety recall unless I removed my prior poor review on ******* I told **************** would be happy to remove/update my review if the service department provided better service than the time before. When I asked why I hadn't received any physical mail or emails about my recall ******* said my information in the system was changed. I have been using this dealership for the last 5 years and have never had my information changed. After I left a poor review someone in the service department went in and changed my mailing address and email address by adding one number to the end of both. This is a privacy and safety concern. When I reached out to the General Manager, ******************* on Oct. 2nd he never replied to my email. I called to speak with **** on Oct. 31st and he hung up on me and refused to look into the matter. When I asked for someone from the Clark Group to contact me he said it was a privacy issue and he would not be sharing their contact information. I filed a complaint with the Hyundai manufacturer and because all dealerships are privately owned the manufacturer wasn't able to assist other than suggesting I go to the service manager and general manager. I'm not sure who else to file a complaint with.Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Nissan kicks from this business. Paid cash. Had ****** miles on vehicle. ********** was cracked and they had that repaired. Then passenger side seatbelt did not work and they fixed that. Now the windshield wiper fluid only comes out on drivers side. They have tried fixing it and ordered part for it but that did not fix the problem. They said they would figure something out to compensate me but now the salesman and sales manager will not return my calls. I am unable to sell the car or trade it in on another car because of this problem. The service department stated to me that they think the car was wrecked at some time. The car fax did not say it had been previously wrecked. The car fax did show I was the fifth owner of this car. I think this problem with windshield fluid has been non working with previous owners. I purchased this car in April.Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jan. 2022 I bought a 2017 grand Cherokee with warentee, service contract and gap. 3 days after I bought the vehicle the canceled my warranty without my consent or knowledge. Now it's dec. 22 and I now need a motor, computer and other things.Business response
12/12/2022
Our Finance Manager ******************* has spoken to the customer and resolved the issue. We have a refund check for the contracts being processed and the customer stated they would withdraw this complaint.Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We contacted this dealership regarding a Hyundai Elantra. We placed a $500 deposit following both a verbal and written agreement on the out the door price. I was provided with a sheet with the dealers signature with said price which is as follows: Original price - $23330, Rebate - $1,000, New Price - $22330, Docking fee - $298. Therefore, out the door cost was a total of ~$22660. The salesperson did not state the terms of the rebate and stated that it was $500 for military and $500 for college graduate. When we arrived at the dealership, we traded in 1 vehicle and shook hands on an agreed upon sale price. Following that, the salesperson came back and stated that the $1,000 rebate only applied on new leases. We did not plan to lease the vehicle, but agreed to their terms. The salesperson then returned with a new sheet that now stated that the military rebate was $500 and college was $400. He stated that he did not know the college rebate was only $400 and that our new discount would only be $900. We stated that this was unacceptable and showed proof (with his signature and agreed upon price as provided by the dealership). When he went and talked to his manager (*********************************), he greeted us and then proceeded to show us the terms of the rebate through Hyundai and repeatedly stated that it was only $900, despite the initial agreed upon $1000 (in writing). He then said "are we not allowed to make mistakes" to which we responded with "yes you are, but it is up to you to rectify your mistakes." The manager then continued to belittle us and "this is over $100, okay, what's your venmo." After some time of going back and forth, him and his salesperson walked back to his office with his door open where he could be heard stating "all this over $100 f****** dollars." At this point, we walked into his office and told him our business was clearly not appreciated there and he said "okay" and verbalized that we would be refunded our $500 deposit.Business response
04/19/2022
***** and I were able to discuss his experience at our dealership this morning. We discussed ******* account of the situation and I fully understand his frustration. There was an opportunity to make this purchase go smoothly for ***** and our decisions and behavior as a management team did not support our values nor our intention to make the buying process easy or enjoyable for our customers. I apologized on behalf of our management team and assured ***** that we have used this as a learning opportunity.
Thank you, *************************, GM
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.