ComplaintsforBig Sky Rents
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Complaint Details
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Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented a trenching machine from this company. I brought my personal enclosed trailer to haul it, which employees are not supposed to load in order to avoid liability. I told the employee I could load it, but he decided to load it for me. In the process, he made a mistake in operating the machine and broke a hole through the roof of my trailer. They have done everything they can to avoid taking responsibility despite the fact that an employee broke a company rule, resulting in damage to my property. I have been very reasonable with the manager ******, but he continues to be unreasonable and unhelpful. He is requiring me to jump through impossible loopholes before they take any action to make things right. Not once have they apologized or ensured me that they will take care of things. The trailer damaged is my work trailer and I have been unable to use it for work for 6 months now due to the damage.
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Contact Information
3770 US Hwy 93 S
Kalispell, MT 59901
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.