ComplaintsforTri State Restaurant Supply, Inc.
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Complaint Details
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Initial Complaint
11/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tri State restaurant Supply picked up my ********************** machine for repair to a head in the machine. They were very backed up in repairs. It was a second machine so the wait wasnt an issue. I spoke to the owner about the cost of the repair. He told me between $800 & $900. I thought that was extremely steep.They finally got to our machine. I spoke with the technician and he said the cost was $1800! He said that the machine sat there for months with water in it! He said he didnt know there was water in it until he got in it. He thought that many of the components could have corrosion due to the water being left in the machine. The owner wont return my calls. I called to speak to him the woman who answered the phone said she is on the phone and will be here in a moment. The general manager was presenting herself as the owner until I told her I recognized her voice as the woman I spoke to previously. She said well hes not in. She talked over me telling me I should be happy that this is a conservative amount. What a scam! So untrustworthy! They damaged my machine with their incompetence and giving the cost of their mistakes to me the consumer. Never do business with this organization! ***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.