ComplaintsforKalispell Volkswagen

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  THE DATE WAS 12 jAN. 23 i PAYED $******* TO FIX AN OIL LEAK. IN A ** TOUAREG II 2008 W/ ***** K MILES.MY INVOICE SAYS, "DETERMINED OIL LEAK AND REPAIRS AS NEEDED".AT THE BOTTOM MY INVOICE SAYS, "OIL LEVEL HOLDING AND NOW GOOD"AFTER DRIVING ABOUT 400 MILES MY SUV S OIL WAS EMPTY AGAIN. AND IS STILL LEAKING LIKE CRAZY. TOOK PICS LAST NIGHT IN THE FRESH SNOW.I TOOK IT BACK IN , THEY PUT OIL IN IT FOR FREE, THEN TOLD ME ANOTHER $1200 WHICH HE LATER DROPPED TO 850.00.I DON'T HAVE THAT KIND OF MONEY. IM ON S.S. AND WORK PART TIME.I LEFT THERE THINKING THIS PROBLEM WAS SOLVED FOR *******!! IF NOT FOR THE SNOW IN MY DRIVEWAY I WOULD HAVE BLEW-UP MY ENGINE!!IM IN THE SAME SHAPE AS WHEN I WENT IN THERE FOR SERVICES ONLY I SPENT **** THINKING IT WAS DONE AND ITS STILL LEAKING. I CAN'T DRIVE IT THIS WAY AND I CAN'T SELL IT THIS WAY.I THINK THEY SHOULD FINISH WHAT THEY SAY THEY ALREADY HAVE DONE. FIX THE OIL LEAK MY ACCOUNT # ****** INVOICE # ****** I HAVE MANY PICS AND THE PAPERWORK THE PICTURES ARE ON MY PHONE AND I CANT SEEM TO CONNECT MY LAPTOP AND PHONE THROUGH GOOGLE.I CAN TEXT THEM TO ALL CONCERNED. BOTH MILLAGE PICS OF THE ***** THE EMPTY OIL STICK, TRACKS IN THE SNOW IN MY DRIVEWAY,IM ONLY ONE USING.

  Business response

  03/07/2023

  We diagnosed and fixed an oil leak for this customer and informed him at the time of service that additional oil leaks may present themselves after the first leak was fixed.  However, if the vehicle is leaking as much oil as he states, we feel there is either an internal oil leak or the engine is burning oil.  Therefore, we would like to start with an oil consumption test to verify how much oil is being lost.  We have stated this as the next course of action to the consumer, but he doesnt want to bring his vehicle in for us to complete this test.  We are willing to work with him on the cost of repairs, but we want to make sure we arent fixing an external oil leak just to find out there are internal or additional oil leaks. 

  Customer response

  03/10/2023

  They never asked me to run another test they only gave me an amount for the repair. I would ask who looks at an oil leak and doesn't check the oil pan which is the problem now according to the dye test. He never offered me to run that test he only said down to ****** for the repair.
  They also never ever at any point told me there might be an oil leak after I paid $*******. in fact their bill of sale says oil levels holding! How is that telling me there may be more oil leaks??
  The issue is they never fixed what they said they fixed. The vehicle is not burning oil it's only got ****** MI on it.
  Whatever oil leaks are on this vehicle I trusted them to find and fix at the amount of ******* according to their estimate and they acted like it was fixed when I left. Even my receipt says oil levels holding and they are not.
  I will be happy for them to bring it in but they never offered that not once, this was either ignorance on fixing Touareg lls or bait and switch fix a little bit of it and then have me come back in and pay more and more and more. Either ignorance of not knowing how to work on a Touareg ll (they're not many at all in this country), or deception by saying the job was done knowing it wasn't, I should not be responsible to pay the price for their mistake.
  The point is they never once told me there might be other leaks! Not once!! They gave me a receipt that said the oil levels are holding and I'm leaking about a quart a week right now. On an oil change I'm supposed to get 50 to ****** miles on 7 quarts of oil and I'm losing that before I even use it a thousand miles.
  I went to them for goods and services and came out worse than when I went in. As a senior citizen how is that Justice from a company for goods and services or good consumer practice?

  I will add one more thing. Kalispell Volkswagen had my vehicle for repair almost 3 weeks. In which time I lost days at work. They had plenty of time to discern the problem so they either knew or they don't know what they're doing with a Touareg ll.
  I would ask how many Touareg ll's they have worked on in the last 2 years. Not a Touareg that's a 6 cylinder and a completely different vehicle. My motor is made by Porsche.

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