Business ProfileforPeak Auto Repair LLC

My son needed car repair. We called ********* in ******** **. Supposedly a five star shop. We had his car towed over there. We were told diagnostic would take two days. I called for an update and was told they needed more time. This took a week. Then we needed a week and a half to get financing done. He ordered the parts on March 25th. At this point we were told it would be done the following Thursday. I called on Thursday. I was told it wasnt done yet. Said next Thursday. Called again and was told it wasnt done. Told next Thursday. This has been going on for 4 weeks. We were told the parts order from Bosh were lost but they reordered. Then they were sent to the wrong state. This has happened twice. When the parts were ordered they were told they could order after market parts. However ***** felt the need to call ************** and that is when he made the decision to order from Bosh and not to order after market parts! That was not his decision to make!! He should follow the customers wishes. Now saying will be done Monday. They have had the car for 5 weeks and 4 are on then for parts delays and sick employees and poor communication. They offered a free oil change as compensation for inconvenience. This is not acceptable. They never update us I always have to call and usually more than once before I get a response. Then its Im sorry but there is nothing I can do! Well if you ordered the right parts to begin with it would be done! I feel like something more should be done for inconvenience and time without a vehicle. Some money should be taken off the final ****!! The company owner suggested the oil change. But that isnt helpful as he can do it himself thats why it was removed from the original estimate. This is frustrating and very unprofessional! Any help would be appreciated. I can not upload the texts from ***** about delays and lost parts. Thank you