Business ProfileforLithia Ford of Missoula

Strongly advise buyers to search elsewhere for a car/truck purchase. They deceived me during my purchase of a truck and did not disclose the autobody work that was needed. After providing proof of their deception, they responded that is was inaccurate (simple bump replacement - was actually frame damage and frame replacement). The sales person even provided me pictures of a different truck and did not fully disclose all the issues. Their response was that the frame can be bent back in shape and repaired and the frame did not need to be replaced. I don't think so. Imagine the issues and risk with caring my family while towing. I waited 6 months after purchasing the truck, making payments. Finally got the truck and had in writing that they would conduct an inspection, address any issues, clean/detail, apply an interior/exterior protection. Upon picking up my the truck, 6 months later, I received a dirty truck, no oil change, windshield needs replaced due to bad wipers (couldn't even replace the wipers), empty gas tank, and the spare tire sitting in the bed of the truck. Unbelievable this is the level of service they provide... complete lack of service or care for their customers. I reported back tot eh Sales Manager, still no response weeks later. This place exhibits the horror stories of a used car salesman. If you are in the market for a used vehicle, I recommend going elsewhere. Your odds will be far better. At least you will get a clean vehicle and full gas tank.