ComplaintsforLithia Ford of Missoula

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle in December of 2022. The vehicle was listed as certified preowned on the dealership's site, through cargurus.com, and was advertised to me by the salesman ********************* at Lithia Missoula (still have the text messages of him stating the vehicle is certified preowned). my vehicle broke down May 10th, ***************************************************** ******* that the car is not certified preowned. I tried working with Lithia Missoula and Lithia Corporate. Despite having copies of the messages where the salesman confirmed the vehicle was certified preowned.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Gold Class certified pre owned vehicle from the dealership in May of 2023. Throughout the year of ownership I have been able to prove they never completed the 172 point inspection they advertised. From the moment we drove the car off the lot there has been numerous issues that should have been caught during the inspection. I have had to pay approximately $4000 on this vehicle and because of issues with this vehicle. It has left my wife and small children stranded and has now been in the shop for almost three weeks. They have done shady practices like not providing paperwork for work that was supposedly done and communication is terrible.

  Business response

  05/28/2024

  We are working with the team to verify the information provided. Unfortunately, the employee that text the information is no longer employed with us. The information saved and submitted was a **** Blue certified rig and that is shown in the picture provided. We will follow up with the information found and the resolution. Thank you for the patience. 

  Customer response

  05/28/2024

   
  Complaint: 21727360
  
  I am rejecting this response because: this provides no new information or attempts to resolve the issue. We have received no follow up communication.
  
  Sincerely,
  
  *************************

  Business response

  06/27/2024

  Customer was in communication with employees through this situation. The vehicle has been repaired and is back with the owner. We thank you for the patience through this timely situation. 

   

  Thanks, 

  Lithia Ford of Missoula 

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  November 24th 2023 we bought a vehicle and noted three things that needed to be fixed as part of the deal. It had a charging problem, a motor ticking type issue, and a rear differential problem. They promised to fix those items. They said it would be fixed in a couple of weeks. After many attempts to get updates they said the vehicle would be ready on the 21st of December, but when we got there it wasnt. Then they said it was ready on the 23rd of December, but when I went to pick it up the engine light was on and it seemed to have a misfire, so we had to leave it again. Then when we went to pick it up again on the 28th the running boards were no longer working and they refused to look at them. Upon getting the vehicle home and knowing the running boards had been working when we first looked over the vehicle, we took a look and they were *********** in place. We got them to work after about 15 minutes on each side. Why is this important? They had told us if they wouldnt go up they were broken and would cost lots of money to repair, perhaps thousands. Which wasnt the case. Then we drove it the next morning the check engine light came back on and it is currently on. It has one of the same codes it had when we left Lithia with it, because I brought a code reader with us. It appears that they just reset the P0420 code and never fixed it as that code continues to return. I did some research and it appears it needs a new Catalytic Converter or it needs to be cleaned (drivers side). We had purchased a premium care warranty with the vehicle too, but instead I have a broken vehicle. From my experience after being a long time customer of theirs that they no longer have quality service (Q&C). As a disabled American Veteran I only wanted a dependable vehicle, and no run around as I was having surgery on January 3rd **** and wanted a good dependable vehicle while I recovered. Instead I have a vehicle sitting in my driveway with a Check Engine Light on that I don't trust.

  Business response

  01/19/2024

  Thank you for the opportunity to respond to this review. On November 24, 2023, *************** and family purchased a 2015 **** Expedition form our dealership. This Expedition was sold as one of our Value line Autos and was disclosed as and AS IS purchase with over 100K miles. *** Expedition had some issues that we mutually agreed to address as part of the sale. Unfortunately, the repairs did take longer than anticipated creating some frustrations on both sides of this issue. On the day of the incident in question another issue was pointed out and frustrations were expressed by ****************. ***************************** our General Sales Manager attempted to professionally speak with the customer in hopes to remedy the issue and was unfortunately greeted with irritated and aggressive behavior.  **************** was allowed to vent his frustrations as ****** and the sales rep listened but was told the vehicle was indeed AS IS and we would need to look into the issue further to make a decision. **************** was clearly upset and expressed his expectations as a disabled vet and was allowed to vent again unfortunately continuing his aggressive behavior verbally.  ***************** service was thanked and expressed out of respect and the decision was made to help him with the deductible so we could help remedy the current issue in an effort to deescalate the emotions. This didnt stop the continued frustration and unfortunately the conversation went to the point that we asked **************** to allow us to help with this issue however moving forward he would need another ******* center. *** decision was based on a mutual respect of engaging one another with respect even when disappointed, something that we would all agree is professional behavior. We wish nothing but the best for *************** and his family in the future moving forward.
  
  At this time we will consider this issue closed.
  
  Thank you,
  Lithia Ford of Missoula
  

  Business response

  01/19/2024

  Thank you for the opportunity to respond to this review. On November 24, 2023, *************** and family purchased a 2015 **** Expedition form our dealership. This Expedition was sold as one of our Value line Autos and was disclosed as and AS IS purchase with over 100K miles. *** Expedition had some issues that we mutually agreed to address as part of the sale. Unfortunately, the repairs did take longer than anticipated creating some frustrations on both sides of this issue. On the day of the incident in question another issue was pointed out and frustrations were expressed by ****************. ***************************** our General Sales Manager attempted to professionally speak with the customer in hopes to remedy the issue and was unfortunately greeted with irritated and aggressive behavior.  **************** was allowed to vent his frustrations as ****** and the sales rep listened but was told the vehicle was indeed AS IS and we would need to look into the issue further to make a decision. **************** was clearly upset and expressed his expectations as a disabled vet and was allowed to vent again unfortunately continuing his aggressive behavior verbally.  ***************** service was thanked and expressed out of respect and the decision was made to help him with the deductible so we could help remedy the current issue in an effort to deescalate the emotions. This didnt stop the continued frustration and unfortunately the conversation went to the point that we asked **************** to allow us to help with this issue however moving forward he would need another ******* center. *** decision was based on a mutual respect of engaging one another with respect even when disappointed, something that we would all agree is professional behavior. We wish nothing but the best for *************** and his family in the future moving forward.
  
  At this time we will consider this issue closed.
  
  Thank you,
  Lithia Ford of Missoula
  

  Customer response

  01/19/2024

   
  Complaint: 21146598
  
  I am rejecting this response.

  Dear Lithia Ford,
  
  I appreciate your response regarding the concerns I raised with the vehicle purchased under Complaint ID: ********. It's disheartening that our communication has taken a personal turn rather than focusing on the resolution of the vehicle-related issues.
  
  Rejecting the response is not a personal attack but a reflection of my commitment to resolving the matters at hand. As a former Military Leader, I've learned that inflection and verbal dialogue can be essential tools to convey concerns effectively. Unfortunately, it seems these were misconstrued as aggression, hindering our ability to collaboratively address the vehicle's needed repairs.
  
  Let's refocus our efforts on the facts. The dealership had committed to fixing specific issues, and there were inaccuracies regarding the running boards, which were operational during the initial inspection. The misinformation about the running boards understandably led to frustration, expressed through inflection, not aggression.
  
  Moreover, the ticking issue remains unresolved; it appears the fault code was reset without addressing the underlying problem. Instead of addressing these critical matters, the response has veered into personal accusations and demeaning language.
  
  I encourage a return to professionalism and a sincere effort to fulfill the initial commitment to repair the vehicle. It's important to note that the demeaning remarks made by the General Sales Manager have unfortunately contributed to the escalation of the situation rather than facilitating resolution.
  
  My hope is that we can set aside personal differences and prioritize the resolution of the car's mechanical issues. For a broader perspective, I invite you to consider the online reviews, which reflect a shift in the company's reputation. As a long-time customer, it's disheartening to witness the decline in service quality.
  
  Thank you for your attention to this matter.
  
  Sincerely,

  
  *********************

  Customer response

  01/22/2024

  
  I would like to provide additional context to address some inaccuracies to the companies response. Contrary to the assertion that I was merely 'venting,' the General Sales Manager did dismissively refuse to address the running boards issue, then later suggesting I utilize the warranty that I purchased. When I proposed the dealership cover the deductible, his response, 'Im a million-dollar corporation, and $100.00 is nothing to me,' he wanted me to take his word that he would pay the deductible, but I asked for it in writing. The whole demeaning attitude was disheartening, especially after I shared my struggles with service-connected disabilities and the rough road Ive been down. 
  
  In the interest of transparency, I want to emphasize that my intention was to focus on resolving the vehicle-related issues. I didn't wish to engage in a 'he said, she said' scenario, but the one-sided nature of the business's response has compelled me to provide additional details for a more comprehensive understanding.
  
  Despite these challenges, my commitment remains towards finding a solution for the vehicle-related issues. I hope we can refocus on resolving these matters in a manner that upholds professionalism and addresses the vehicle and not the General sales Managers personal feelings.

  Business response

  02/02/2024

  ****, 

  We will have ************************* reach out today to review the continued issues with the noises you are hearing. ***** has been with us for several years and is a very easy going, humble person that you will fill comfortable working with. Please review the concern with him and allow him to accommodate the repair that is needed. We look forward to moving forward professionally and with the spirt of taking care of you as a customer on the concern that was identified on the We Owe. 

   

  Thank you, 

  Lithia Ford of Missoula 

  Customer response

  02/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find it acceptable. Thank you for your response. I appreciate the assurance that ************************* would be reaching out to address the ongoing issues with the vehicle and I have spoken with him. Due to my current medical situation, I won't be able to bring the vehicle in for repair until my surgical procedure heals further, which may take another week or more. I've informed ***** about this timeline, and we will be in touch as soon as I am able to bring the vehicle in. I'm grateful for your understanding and patience in accommodating this delay. I look forward to working with ***** to resolve the concerns identified with the vehicle. Thank you for your commitment to professionalism and customer care.
  Sincerely,
  
  *********************

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 03/02/23 my truck broke down in Missoula,MT I called my insurance *** and they sent me a tow truck , in the mean time my husband had to drive 73 miles to come pick me up. The truck was towed to Lithia Ford of Missoula. My husband and the tow truck driver checked out the truck it started but it sounded like the spark plug blew out of the #8 cylinder. Called on 03/7/23 was told they hadn't looked at it yet . Called on 03/20/23 was told that I need a new engine. Should have looked at the reviews first, most said they went to Lithia and were told you need a new engine . On 03/27/23 called 5 times to service ***** no answer or call back. Decided to order an engine from ************* in MI. I paid $4800.00 for the engine, plus $5445.17 to Lithia for parts and labor. Got my truck back on 5/4/23, drove it home, went back to Missoula on 5/5/23 to grocery shop and the engine light went on. I immediately called Lithia **** and was told to come in to the shop in a few hours. I said I cant cause my truck was full of groceries . I was then told to bring it back on 5/9/23. brought it back and was told again I needed a new engine. Not sure when I got my truck back,but when I got it home my husband was taking it for a ride and smelt fuel so he turned around and came home. He looked under the hood and fuel was pouring out from the fuel injector. **** had had to buy a new one and install it himself . On 8/17/23 my truck broke down again, called Lithia ****, *************, and my insurance Co. Lithia said that I would have to get it towed to them which would cost me over $750.00, the warranty with my Fraser only allows $100 for towing, my insurance pays only for 7 miles. ***** my husband had to drive 63 miles to come and help me. Got it to my home by pulling it with ropes. On 9/25/23 Lithia sent out a mobile service to check out my truck and again I needed a new engine. On 10/3/23 the truck got towed to **************. Was informed that it was a major problem from the previous engine installation .It is now 12/28/23 and my truck is still not running. Still at **************.

  Business response

  01/02/2024

  Hi *****,
  
  Hope you had a great New Years!
  
  This complaint/dispute has me a little confused. Here is the timeline of events according to our repair orders.
  
  The vehicle was brought in, and a repair order ****** was generated on 3/2/2023 miles at that time ******. Customer stated when applying throttle truck making noise and was leaking fluid oil temp or gauge dropped. We diagnosed a misfire cylinder # 8.At that time, we further inspected engine found damage to the piston and internal parts. Due to the mileage and cost an engine replacement this would be most cost effective.  With the **** engine being backordered the customer purchased an engine from ********************* and had shipped to the dealership. We then installed the product provided and replaced related parts to an engine replacement. Vehicle test driven after repairs and operating as designed at that time we released vehicle to customer.
  
  On 5/9/2023 vehicle brought in repair order ****** was generated miles at that time were 161730.  Customer concern check and advise engine light is on. Vehicle has been driven approximately 304 miles since the engine was replaced.  Upon further diagnosis found misfire from cylinder #7. We then consulted ********************* company and performed various tasks per their request for warranty replacement. It was then determined the engine had an internal failure and we were being sent another engine. The engine was replaced, and test driven,  returned to the customer operating as designed at that time.
  
  We received a call on or about 9/20/2023 engine light is on car won't start. We then dispatched our mobile technician van to see what the failure was.  At that time miles noted ****** and vehicle driven approximately **** miles since latest engine was replaced.Upon inspection and arrival customer husband had stated to **************, we have replaced fuel pump, starter disconnected fuses and relays. We performed fault check, removed belt to spin engine and check for any frozen pulleys.Engine would not crank. We advised customers that vehicle would need to come to the shop for further diagnosis and or teardown. 
  
  As of this complaint filing, we have not heard from the customer until now. We did reach out to ************** to better understand the failure. Spoke with ***** @ 10:30 1/2/2024, she states through their diagnosis found failed engine. Kalispel **** replaced the engine that ********************* had sent them. Kalispel **** ****** fuel being pumped into cylinders causing hydra lock, and they are still trying to figure out why. There was never any mention of fuel smell, Injector issue or fuel leak other that customer states they replaced fuel pump.  

  We appreciate the opportunity to respond but are marking the dispute as answered/closed. 

   

  Thank you, 

  Lithia Ford of Missoula 

   

   

  Customer response

  01/09/2024

  I didnt know that I only had a certain amount of time to respond. I dont want this closed. The information that the respondent wrote is incorrect. I personally went to ************** and what they told me is completely different than what Lithia **** said. I would appreciate more time to answer this.

  Thank you,

  *************************

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle in for a warranty seat replacement and one of their techs stole my sunglasses (2 pair ray ban aviators 250$ a piece) I told service department and they called me a liar and say this stuff happens all the time

  Business response

  12/19/2023

  I have been in communication with ****** the last several days. I had our security company send footage of our surveillance cameras and unfortunately cannot see the theft happening. We did have law enforcement here on site and they have taken statements from our employees as well as the customer. At this time, we do not have clear video footage of either scenario and have mutually decided to refund ****** in the amount of $400. We are disappointed this issue happened while the truck was under our care however, we look forward to a significantly smoother experience the next time we are needed. 

  Thank you, 

  *******************************

  Lithia Ford of Missoula 

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well lets start here we bought a 2012 ***** traverse from litha an jeep of Missoula with them saying that it had minor damage an was not wreaked. them we tried to trade it in an a different sales men came back an asked my his an I so who wreaked this vehicle.so they didnt disclose the vehicle had been wreaked an it was an is having major engine problems as well as electrical problems since we have had it .they said three past owners its had six . They basically sold us a lemon an refused to help put us in something road safe we have children this thing is a death trap waiting to happen.instead they want to just keep running our credit an trying to say we need a co signer which we never needed before that place doesnt stand by there customers they are all about money.

  Business response

  11/21/2023

  Our records do not indicate that we have sold ***************************** 2012 ***** Traverse. As mentioned in the message this should be addressed to Missoula CJD. Please remove this from our file. If you can please confirm this has been removed I would appreciate it. Please respond to *****************************************

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a vehicle back in July of this year from lithia ford of Missoula. The vehicle they had sold us has some problems and they sold it to us in that condition. The dealer had told us that nothing was wrong with it and we bought it at the price as if nothing was wrong. We then took it in to their shop the next business day and they heard the complaint we had told us to take it to lithia dodge while there we found out it is the cams and lifters and transfer case on the vehicle. With these problems this car is not even worth what we had bought it for and it came off their lot that way. We also were told that their ********************************************************************************************************************************************************************************* the service person at dodge said he was fighting with the *************** to approve a new transfer case and the answer was no the best answer they gave was we wait for a part that will never be in or they found a part at the junk yard. In all this I contacted lithia **** to possibly get me out of the vehicle and into a different one and now they are telling me that I must get the vehicle fixed before they even try to get me into another vehicle but they had no problem selling this vehicle the way it is in the first place.

  Business response

  11/28/2023

  After reviewing the account there has been multiple different conversations with multiple people to help out. The vehicle according to her, needed attention shortly after she purchased it. The vehicle came with a Lithia Limited Warranty that was in effect for 60 days **** miles after purchase. On the initial deal they were offered an extended service contract they declined. We have reached out to the Dodge store GM and have offered that connection. The *** store has informed them to what was available for treatment. We cannot proceed forward with anything until the vehicle is repaired. As far as we are concerned, this case is closed.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle in March 2023 from this dealership. We flew down from ****** to collect the vehicle and drove it back to ******. The dealership led ** to believe they would send the title directly to our state DMV. After several months of attempts to register the vehicle we finally found out they sold us a vehicle with NO title and could not get one. During one conversation with the manager *****, she told me that we are not the only recent customers going through this, that they have sold several vehicles without a title. She told me they had been waiting to hear from the state dmv to obtain the original title with no reply. At this point we still have no title and now never receive returned phone calls. I have left dozens of messages for updates and this vehicle is still not titled. My bank would like me to sell the truck back, but we could never recoup the costs that we had in driving it back to ******, let alone to ******* again. I just would like my title.

  Business response

  11/08/2023

  Hi ***, I am writing in regard to the confusion with title that you are waiting for. I called and left a message on the number provided. If you are able to call me at ************ at your earliest connivence we can discuss the matter

  *****************************

  General Sales Manager

  Lithia Ford of Missoula

  Customer response

  11/09/2023

   
  Complaint: 20823897
  
  I am rejecting this response because: I missed the initial phone call from Lithia, returned the call and never heard back. I called again today and still got voicemail. I would really like my title for the vehicle I purchased. 
  
  Sincerely,
  
  *******************

  Business response

  11/20/2023

  I am writing in regard to *********************** concern on her elongated title process. We understand that it has been a process to remedy this issue. We ran into unexpected issues that we were not anticipating. After a diligent effort we were able to go through the channels that needed to be to finalize the title paperwork. Everything has been filed and processed and should be satisfied on all ends. If there are any future issues, please reach out to my email address ******************************************

  Customer response

  11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I was surprised that it took so long to get my title, that they are knowingly selling so many vehicles without titles and that it took me escalating this to the BBB before I got any response. I never did communicate directly with ******, nor anyone else in this business, which was extremely frustrating. I finally just received my title. Thank you for your help. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my **** Escape into the shop because it was not starting. Was told they changed the timing belt, then proceeded to tell me they couldnt fix it and I needed a new engine. If I was only charged for the parts and labor, I would have been fine with that. But they proceeded to charge me $500 on top of my bill to store my vehicle. Said they gave me a discount on the storage fee. I called 3 times trying to ask how much I owed and when I could come get my vehicle towed. Every time they gave me the run around, saying that they would patch me through to their manager (which I left a message for) or that the manager would call me back. Never received a call back, so I finally went into the business, and was informed they were going to charge me a storage fee. I talked to them on the phone 5 times about my vehicle, and never once was told about a storage fee.

  Business response

  05/29/2023

  Thank you for the opportunity to review this issue: 

  Our Service advisor and Service Manager were involved with this customer issue. The customer had the rig towed here from another shop and declined repairs. A prudent timeline was given however due to lack of communication from the customer it was necessary to escalate to storage fees. We feel the proper course of action was taken to promptly remedy the issue. We understand its costly to repair a downed vehicle and its part of our everyday business plan however abandoning a rig with little to no communication from the customer on the timeline to pick up after declining the work is unacceptable in any business environment. 

  Below is the timeline and notes from the advisor communicating with this customer: 

  "TOWED TO DEALERSHIP FROM OTHER SHOP ON 2/24
  tech started diag on 2/28/23 authorized plugs and a battery
  vehicle would not start, customer authorized removal of valve cover 
  3/1/23 found timing chain jumped time recommend replacement of long block
  provided customer with estimate over phone, customer declined,told customer 
  vehicle need to be removed with-in 3 business days to avoid storage  fees (I know i said this at $30.00/ a day)
  **** and myself both tired to contact customer when we were going through all open RO's in mid-March
  and no response, towards the end of April customer called and asked about storage and to speak 
  with Manager, I do not know if she connected with **** or not.  
  On about the 26th of April  she said she would have it towed out and come to finalize bill.   
  I reduced the storage to $500.00 from the $1750.00 it should have been for the 58 days it was here after declined repair.  "

   

  Thank you, 

  Lithia Ford of Missoula Service Center 

   

  Customer response

  05/29/2023

   
  Complaint: 20061004
  
  I am rejecting this response because:
  I have phone records that show I called multiple times with no call back from the manager. I would like to see their records of their multiple tries to contact me. When we went back in to speak to them about the charges, we once again, were told we would get a call within a few days from a manager. AGAIN, no call from a manager.
  Sincerely,
  
  *********************

  Business response

  06/05/2023

  Again, we appreciate the response however the manager talked to her and also spoke with her father. 

  The facts are still the same. She was informed of the needed repairs, declined the repairs and simply left the rig here for multiple weeks. WE heard back when we informed her of storage fees and obviously that was enough motivation to handle the situation. I understand being upset but the complaint is lack of communication but it's clear this wasn't a singular issue. 

  We appreciate the help in this matter and have considered this closed. 

  Thank you, 

  Lithia Ford of Missoula 

• Initial Complaint

  04/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a 2019 **** F250 from Lithia Ford of Missoula on 5/18/2021.It has had a cylinder misfire in cylinder #5 since I purchased the truck.The truck has been to lithia on: Oct 22,2022 July 1 2022 Feb 7,2022 March 31 2022 Jan 13 2023 I have been with out a vehicle now since Jan 13 2023. Lithia **** refuses to stand behind the truck that they sold me. I was told The Short block needed to repair your truck is currently in the midst of shipping to Lithia **** Missoula. The short block is scheduled to arrive to our distribution center February *****th and will then be shipped to Lithia ****. The part has yet to arrive. The executive branch of **** Motor Co did rent me a truck at there expense with Lithia ****s ******* of the service department saying "if you are unable to put it out of pocket and be reimbursed he could set it up. It would be complicated on his end but it would be possible." It was not at all complicated on Lithia ****s end. Enterprise said they deal with Lithia all the time and even had a special rate with Lithia It cost $592.80 for 11 days for an F250 Diesel Truck.I need to get a truck rental approved for the duration of this repair.I do not want any out of pocket cost to me. Lithia **** should set this up at there expense since I can not even get the lower rate at enterprise.Not one time has Lithia motors, offered me a rental or loner vehicle at there expense. Compensation for my pick up being there or anything of the sort. I would like my pick up back with an engine in it and compensation for the last several months. This dealership has done nothing but told me lies, and has not once apologize for the inconvenience or taken any of the blame.

  Business response

  04/21/2023

  We have been in touch with this customer and have submitted the appropriate information to the ****************** for review and approval. The customer did come to the store and asked for assistance and was made aware of what we were able to provide through the ****************** warranty and rental assistance programs. The customer indicated they would seek legal advice and was a bit frustrated as anyone would be. With that said we do understand the frustration however does not change the facts of what's available. The engine that is needed is on order and is on backorder along with others.  We are also waiting for the release of the part and the opportunity to finish this needed repair. 

  For reference the Case # is CAS40865212D3m4N1  and ***** # CAS40910161-J9P9Z5    These have been tracked and escalated by the dealership for the customer. 

  At this time we have complied with the assistance we are able to provide. The customer is aware of what we can offer. We will assist with what we can offer but that unfortunately doesn't align with what the customer wants. We will continue to work the normal process through the ****************** until the part is available and the repair is complete or until the customer decides to repair the vehicle elsewhere starting the process over. 

  Thank you for the opportunity to review this complaint as we are actively engaged with remedying the issue per guidelines. 

   

  Lithia Ford of Missoula 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩