Business ProfileforBretz RV & Marine

Long story short, I bought an rpod at Bretz RV show at ********************* in June 2023. I signed a purchase agreement, and put money down. Only to find out they sold that unit to another customer and tried to assign me one they had on their lot. Only to find out they didn't have it in ******** but ********, and it had damage in the front window and wallpaper. They promised it could be repaired and warranty covered. It was but not after a year of pains to get it done.At the end of the day, this doesnt cost Bretz anything, but it costs me in ways that cant be quantified by a dollar time, energy, trust... so much for family values. While I still got R-Pod model I want, I can't say this was a good buying experience. Or service experience thereafter. Fast forward one year, the buying experience was indicative of the entire dealership operations.Purchased June 19 (show unit), purchased this unit July 1 Sept 29- Nov 30 (work not completed but I picked up so I could store under cover for winter)March 22- present, work finally completed. Arrived to pickup to find battery completely dead. Work was sloppy, and they did not clean up their mess in the unit. No complementary outside wash. Just poor quality.The only time I got updates is when I ask for them. Delays were always an excuse with Forest River not sending correct parts.And I got a call from Bretz Service in April regarding doing a survey of my most recent service experience. The gal couldn't get off the phone fast enough when I said it was a 2/10. She didn't even ask me the next questions.If you buy at Bretz, be sure to get everything in writing and expect to be the one doing the heavy lifting when it comes to communication, and do not believe for one second that these folks have family values. They are all about the bottom line, and they will absolutely bend the rules of a purchase agreement when it works in their favor.