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ComplaintsforBob Ward's
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Complaint Details
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Initial Complaint
07/31/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went into *** Wards for the express purpose of buying a handgun my ***** saw and informed me of. It was displayed with a $779 price placard. I informed them I wanted to buy it and began the paperwork. After doing the paperwork we went to the register to pay. It rang up over $900. Can't remember the exact amount. I told the salesman that was wrong and about the placard stating $779. He retrieved the placard and went to discuss the matter with management. He returned a short time later to inform me the $779 price was incorrect...that someone had incorrectly priced it. He stated I could take 10 percent off the $900 plus price. I showed good faith to buy it at the advertised price of $779 and had the money in my hand at the register. It's not my fault a representative of *** Wards mistakes it. They take care to have a independent person go over the paperwork you fill out to buy the firearm. I feel they should honor the $779 priceBusiness response
08/01/2021
************,
We will be reaching out to you on probably Monday to discuss the situation further and will most likely rectify it in a way that will satisfy your request and wishes. We apologize that the situation occurred in the first place and want to thank you for bringing it to our attention. Either our operations manager or store manager will be in touch shortly. Thank you, Bob Ward's Management
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.