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ComplaintsforDeals On Wheels, Inc.
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Complaint Details
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Initial Complaint
10/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a used car business that I had planned on purchasing from. After having a few cars checked (by their recommended mechanic), and the mechanic saying that the vehicles were not safe to drive, we opted to use their 48 hour return and not purchase a vehicle at all due to the risk. A couple days later I saw a friend of mine purchased a vehicle from the same location, one that the mechanic had stated was not fit to drive. After my friend had it checked out, it turns out they did not repair this major issue and did not inform my friend prior to my friend test driving it. These people are going to get someone killed.Business response
10/27/2022
Oct 27, 2022
Deals On Wheels, Inc.
PO Box 16374
Missoula, ** 59808
Better Business Bureau - Complaint Notification
Re: Record Number ******** (*****************************, 10/26/2022)
Thank you for contacting us about ********************************************** safety concerns at our Deals On Wheels Helena
sales location. For clarification purposes, ****************** is not a customer of **********************.
********************** is committed to helping our customers by providing access to reliable transportation so
they can secure better jobs, care for their families, improve their credit, and move toward their goals. All
our vehicles come with a 48-hour money back guarantee to allow our customers the opportunity to have
their vehicle inspected by a professional mechanic of their choice before they fully commit to the
purchase. This policy allowed ******************** friends, who did buy a vehicle from Deals On Wheels, the
opportunity to have two vehicles looked over, before fully committing to purchase; something few other
companies would ever consider or allow. On both occasions, we allowed his friends to return the vehicles
free of charge.
The second vehicle ****************** mentioned, we were unable to reproduce the alleged safety issues the
owners experienced while driving the vehicle, or based on their mechanic's perspective of the vehicle's
condition. Nothing was withheld from the new customers regarding the vehicle in question, and they were
encouraged to get their vehicle checked out by a mechanic they trust, like we allow for all our customers.
Sincerely,
//SIGNED//
***************** Vie
Deals On Wheels, Inc.
Corporate Operations Manager
*******************************************************
(406) 543-1986Tell us why here...
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.