ComplaintsforBig Sky Travel Management Company, Inc
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Complaint Details
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Initial Complaint
12/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Travel big sky had a property listed on VRBO for a vacation rental. The stated cancellation policy was 24 hours. I submitted a request to cancel through VRBO but instead of processing my cancellation they asked for more information. The 24 hr window closed. I again asked for my reservation to be canceled but they said that the 24 hour window had closed. No where in the contract does it say that the 24 hour window cancellation only applies for certain reasons. I was allowed to cancel for any reason. This is breach of contract and also dishonest business practice. My reservation was made months in advance. A 24 hr window is already a very short window to make adjustments. Your assistance is much appreciated. I am happy to provide additional documents.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.