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Business ProfileforThe Clean Duct Company, LLC
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers clearer to consumers, and remove misleading or deceptive statements.
On May 9, 2022, Better Business Bureau of Central and Northwest NC contacted the business regarding advertisements on their website, https://cleanduct.com/, stating:
- Clean Duct Co. specializes in providing your home with pure air quality. We clean and disinfect your duct system to make sure your air is sanitized with a solution registered by the EPA for use against COVID-19.
- Clean Duct Co. is licensed, bonded and insured.
Claimed Results requires claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.
The product referenced must be used in the way detailed in the instructions to claim it offers the benefits listed. If the product is used differently, the benefit claim is unsupported and cannot be proven.
Basic Principles of the Code requires that advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
Use of the term “licensed” is generally interpreted to refer to a contractor’s or tradesman’s license. Duct cleaning services do not necessarily require licensing from a North Carolina regulatory agency. BBB was unable to locate a license for this business.
While the business initially responded to BBB, as of June 15, 2022, the business has failed to substantiate, modify, or discontinue all advertised claims brought to its attention.
At-a-glance
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Business Details
- Location of This Business
- PO Box 2151, Advance, NC 27006-2151
- BBB File Opened:
- 4/26/2021
- Years in Business:
- 3
- Business Started:
- 8/11/2020
- Business Incorporated:
- 8/11/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Caleb W Johnson, President
- Contact Information
Customer Contact
- Mr. Caleb W Johnson, President
- Additional Contact Information
Phone Numbers
- (336) 757-2837Other Phone
Email Addresses
- Primary
- (336) 757-2837
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
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