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ComplaintsforSmith Douglas Homes
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Complaint Details
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Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new home from Smith Douglas, closed on 3/15/2022. At the end of Feb. 2023 I submitted a list for warranty work covered under my warranty. Drywall cracks and nail pops were on that list. Around the first week of April, 2023 drywall people came to do the repairs. They slapped drywall mud on the walls and ceilings and said they were done and they left. After checking the areas of repair the cracks are still there and drywall mud was applied to a 2x1.5 area about 1/2 thick still missing the entire crack. I contacted ************************* ( the scheduler at smith Douglas ) who said thats all they do, they dont sand or paint. But the cracks were never fixed and I paid an extra $600 when I bought the home to have the ceiling painted white and now they have messed up a large area and refuse to fix it and refuse to provide me the matching paint. *************************** who is my warranty contact dropped off two buckets of paint but it was not useable paint. Photos will be attached. He left a ******************************* voucher but ******************************* will not accept it. ***** has continually put me off and lied to me concerning this issue and others not mentioned here, for an entire year. I just want the drywall areas fixed and the ceiling in those areas to be painted because I did pay extra to have a nice white ceiling and they totally messed it up and wont do anything about it. Drywall cracks and nail pops are covered under the warranty.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.