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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 6 packs of ginseng on November 26th, and according to their promotion, there should be corresponding gift packaging. However, I did not receive it. I attempted to communicate with them on November 30th, requesting the gift box to be delivered, but they did not respond. Therefore, I am requesting a partial refund for the overcharged amount $180.62-156.83=23.79.Business response
12/26/2023
For some reason, the coupon code wasnt applied properly when you checked out for order #*********, even though it was showing earlier in your shopping cart. But dont worry, Yueqi. we can certainly apply the missing coupon code manually and refund the promotion value for your order. The refund of $23.79 ($180.62-$156.83=$23.79) has already been applied to the original payment method of your order. Please allow 2-3 days for the refund to be reflected on your account.
If there is any other questions, please don't hesitate to contact us, we will ensure to assist you to solve the issue. Again we sincerely apologize for the inconvenience. Thank you for your understanding. Happy holidays!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.