Business ProfileforHemiFever Tuning, Inc.

Date of purchase was the 3rd of August, my time. I am in *********. This was an online purchase of a Diablo tune for my 2014 Jeep Grand Cherokee. As explained by people across the internet, including **** himself in an e-mail shared with me by a customer who had recommended his service (attached), the package that I purchased does include adjustments made to the transmission, not just increasing power to the engine. Nowhere on the website does it mention anything differing from year model. After purchasing the package, hoping to get my transmission adjusted as well as the power increased to my engine, **** at Hemifever told me that transmission adjustments were not available on my model of vehicle, at which point I asked for a refund and to cancel the service. I was denied this, as **** claimed that I had received the final product. The final product requires a log file to be assessed and final adjustments made to the base tune to ensure that the final product is, quote, "optimum." This has not been completed, and a finalized tune has not been received, despite ****'s arguing that the base tune counts as such. **** will not refund my purchase, even though I was not properly informed of the relevant information that would have had me not make the purchase to begin with until after payment was made. He states that without the knocking logs from my car's data, the tune is fine to run. I do not feel that this is safe, and do not feel safe continuing on with an engine or transmission adjustment from this person. I have requested multiple times a full refund, and sourced relevant legal information from both of our countries that support my right to a refund, and **** has continued to contradict his own information regarding his product to try to explain his way out of refunding me.