6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kathleen W
1 star03/29/2024
Tag employee knocked on my door, by coincidence on the same day, that I received my letter that I was eligible to take ******** part B. I was so elated and happy with the conversation that I had with this gentleman. However, the man never returned my phone calls. I called for three weeks and waited to file for my ******** part. B, because I couldnt remember something. He had told me that I should be leery of when Im signing up. He didnt care about my situation at all. When I googled the company and read the hundreds of reviews, this was the most common theme that the agents do not return calls in a timely fashion, if at all. on that review page, there was not one positive review of this company.
The Assurance Group, LLC Response
04/01/2024
******************, I am very sorry to hear of this situation with an agent. If you would like to submit the agent name and phone number that he provided, I will take the necessary steps to address this situation and provide the agent with additional training. You may contact me directly at ********************** Although, the agents are independent, we do not condone this way of doing business and will address it properly. Thank you.Review from Susan P
5 stars01/09/2024
I signed on with TAG 4/1/22 as a brand new to insurance agent. The training program and support from my uplines and peers has been impeccable! I don’t feel that working for TAG is just a job. It’s a life long career in the making. When you love what you do, it never feels like work. I spend my days helping others and giving back to the senior community. The business model is one of great character and so are the agents. This is a company I can say I am proud to be a part of and a family like no other.The Assurance Group, LLC Response
01/10/2024
Thank you, *****. We are glad to have you with us and you are family!Review from Martin P
1 star12/19/2023
I signed on with this group of scam artist. it was the worst misatke i made in lifeReview from Brenda H
2 stars09/02/2022
Attended dinner seminar and director made statement about differences between Advantage Plan vs. Medigap which was very misleading and incorrect. He said that the Advantage plans do not require medical necessity to be covered but the other one does require medical necessity and was subject to Medicare guidelines. Both Advantage and Medigap plans require medical necessity for Medicare to cover a service. Integrity is somewhat shady. Another encounter with prior meeting gave incorrect information and took several weeks before they admitted it.The Assurance Group, LLC Response
09/07/2022
Thank you for your post. Medicare Advantage Plans do not follow medical underwriting like Medicare Supplements. Of course, all services must be medically necessary for either type to pay. If you could provide the name of the person conducting the meeting we will contact them to be sure that they are making this clear to the audience. Thank you, again.Review from Brian T
5 stars05/19/2022
I think the complaints that have been listed and reported to the BBB on this company are frivolous at best. Those people are being very petty. The Assurance Group has conducted itself very professionally from my experiences. Keep up the good work!The Assurance Group, LLC Response
05/19/2022
Thank you, Mr. ******. The staff and agents with The Assurance Group do their best to serve the customers and their individual communities. We appreciate your kind words.Review from Vincent H
1 star02/01/2022
Meeting agents face to face with a mask. Walking on my moms house to find a agent face to face with my 85 year old mother. How is this possible selling insurance at this age of Covid 19 and not having a care of the person who's buying by disrespting from using a mask. I'm sure this wasn't the first time of this agent, not wearing one. This has to change. I will keeping a look to see if my mother contacts this virus and hold them responsible. C: ###-###-####The Assurance Group, LLC Response
02/02/2022
I apologize if one of our agents failed to wear a mask. They are instructed to ask the consumer if they prefer that a mask be worn during any presentation. Without the agent name, I can't be sure that it was one that represents our company. Thank you.
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