ComplaintsforDavis Roofing Company, Inc.
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Complaint Details
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Initial Complaint
02/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had a Metal roof put on by Davis Roofing 04/2022 since that time we have had nothing but problems with a leak in the roof, they came out once and said it was fixed, but now it has got worse not only is it showing on our ceiling the rafters have gotten wet, we have made 6 calls to them over a 3 month span and left voice mails, I even sent an email requesting repairs on their website, no one called or emailed back . Finally, a person called me back 2 weeks ago and said she would have someone come out. No one has shown up, this is a leak! that continues to leak and has cause damage to the raftersBusiness response
02/22/2024
Davis Roofing *** installed ******************************* roof 5/5/2022. Davis Roofing *** has been out multiple times and there were no apparent leaks. We are scheduled to go out 2/23/24 to determine if there is a leak and if so where it is coming from.Business response
02/27/2024
Davis Roofing *** had 2 leaders go out to the customers home on a rainy day. They water tested both areas 5 minutes running water from a water hose and rain. The leaders of Davis Roofing filmed the entire process and it
was determined there are no current leaks showing. Davis Roofing will be going back out to the property 1 more time in the future while it is raining to double check. Again no active leaks for this metal roof.
***********************************
Office Manager
Davis Roofing ***
************
Customer response
02/27/2024
I am rejecting this response because:
the were not 100% sure this is NOT a leak (as Im sure it is) they are supposed to come back and recheck this and have not done so to date
SO I DO NOT WANT THIS CLOSED
they have not completed the 2nd check to show there is a leak and damages
Thank you
**************************;
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.