Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Manuals Ink, Ltd.

          View full profile

          This is a multi-location business.

          Find a Location

          Manuals Ink, Ltd. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Manuals Ink, Ltd.

              702 Eden Ter Archdale, NC 27263-2616

            • Manuals Ink, Ltd.

              704 Eden Ter Archdale, NC 27263-2616

            Location of This Business
            702 Eden Ter, Archdale, NC 27263-2616
            BBB File Opened:
            12/1/2010
            Years in Business:
            19
            Business Started:
            1/1/2005
            Business Started Locally:
            1/1/2005
            Business Incorporated:
            6/29/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • User Manual Archive
            Business Management
            • Mr. Herbert T. Ross, President
            • Mrs. Hannah Suggs, Business Relations Specialist
            • Mrs. Amy Ross, VP
            Contact Information

            Principal

            • Mr. Herbert T. Ross, President

            Customer Contact

            • Mrs. Amy Ross, VP
            Additional Contact Information

            Website Addresses

            Products and Services
            Manuals Ink, Ltd., sells user manuals that are available in print or can be downloaded from the internet.
            Refund and Exchange Policy
            • Return Policy
              PRINTED MANUALS & CDROMS
              If you received a printed manual and there was an error made by our company or damage happened during shipping, we will replace the manual at no charge to you!
              We do offer refunds for returned printed manuals under the following situations:
              * You wanted to cancel your order after it was already shipped.
              * If you order too many copies of your manual
              * Ordered the wrong type of manual (or exchange for correct)
              * Ordered the wrong size of manual (or exchange for correct)
              These above 4 reasons will give you a refund of the order once it has been received by us, minus the following charges: a 20% restocking fee and the original shipping cost paid by us to ship your order the first time.
              Returns require a RMA# (Return Merchandise Number) to be displayed. Contact us to request a RMA# by going to:
              We will reply with what Address to send it back to and what your RMA# is.Any printed manual shipped back to us without a RMA# on the label will not be received by us.Any order marked RETURN TO SENDER will not be accepted by our company.


              DOWNLOAD MANUALS
              Refunds are issued for DOWNLOAD MANUALS only in the following cases: Duplicated order ( you ordered more than one ), to request a refund for a duplicated order Contact the Service Department Here

              If you have any problems downloading your order we will insure you are given access to a working PDF file of the manual.

              SHIPPING POLICY

              How Long Does it take to get a Printed Manual?
              We print manuals Sunday night thru thursday night between the hours of 12 am and 3am (technically Monday morning-Friday morning, on occasion there will be an addition printing batch done at 10am) then the orders are typicaly shipped when the first shift comes in (ready for pickup by delivery company) on that day in most cases, with the following exceptions: if there was a problem with the shipping address you sent us, order was duplicated and we are waiting confirmation, mechanical error with printing equipment, legal holidays in the US, busy season (typically January) Mondays due to the number of orders from the weekend, and related events beyond our control.
              In MOST CASES DELAYS WILL ONLY DELAY AN ORDER 1-3 ADDITIONAL DAYS from leaving our location

              WaterProof & Laminated Manuals take longer to produce. It may take 2-4 additional business days for Laminated Manuals to be shipped.

              We are not able to make any guarantee to delivery times as USPS DOES NOT MAKE ANY GUARANTEE on the time it takes to delivery a package. If your order has not been received by a reasonable time we will research your order and if it has been over 20 business days (30 business days outside of the US) since your order was shipped, we will reship your order if the order was lost in the shipping process.

              CD-ROM orders are shipped daily via First Class Mail.(5-10 business days domestic)
            Business Categories
            Technical Writing

            Contact Information

            702 Eden Ter

            Archdale, NC 27263-2616

            Visit Website
            (336) 870-1613

            Accreditation

            This business is not BBB Accredited

            Years in Business: 19

            BBB Rating

            B-

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.