Business ProfileforTonsofrentals.com

This company has no integrity and is full of greed. Attempted to keep over $2000 of my money by implementing deceitful practices and ignoring the clear issues brought to their attention. We had to take legal action and settle with an attorney. DO NOT rent from them.

In response to ******************* complaint to the BBB, below is a copy of the letter that was sent to them in response to their security deposit transmittal, while he and the other occupants were residing at *************************************** Asheville, **. There is also a copy of the paragraph from our lease below, pertaining to the requirements for a notice to vacate. This was signed by all occupants stating they understood the process. IMPORTANT TO NOTICEI. Resident will at all times keep Agent advised of Resident's correct mailing address.II. The requirement for a 30-day written NOTICE OF INTENT TO VACATE has been fully explained and Residentfurther understands that final month's rent is based on full month term and will not be pro-rated unless the Property isre-rented prior to the end of move-out month. Should the Resident elect to break the terms of the lease by vacating theproperty prior to the termination date, Resident will be responsible for actual costs relating to leasing the premises.This may include advertising, administrative costs, re-keying, cleaning, and other lease-related expenses. Resident willcontinue to be responsible for the financial terms of the lease, including utilities, until the expiration of the rental term ordate of occupancy by a new resident, whichever occurs first. Resident can submit their Notice to Vacate through theirResident Portal or can by request receive a Notice to Vacate form from the Agent. **************************, and ****:Thank you for reaching out to us concerning your security deposit. Unfortunately, the communication used to express friends possibly wanting to rent a home once our lease terminates, does not give us the required notice that you are moving out. In **, your lease goes month to month automatically, once it terminates. When you give a notice to vacate, you must state the date you are moving out, so we know what date you are relinquishing possession back to us. We do not assume you are moving out at the end of your lease, as this can go on for months or years, based upon the automatic transition of a term lease to a month to month lease.Upon inspection of the premises, the lawn was extremely overgrown. Bushes had not been trimmed, lawn had not been mowed, and a lot of cleanup was required. This was growth from months, not just 30 days. Pictures can be sent to you upon request.Based upon these findings, the security deposit will not be returned and the balance will go to collections on 8/1/2022. Thank you, ************************ ManagerOffice: 828-650-6880tonsofrentals.com (Est. 1986)Building Lasting RelationshipsConnect with us: ******* | ********