ComplaintsforAsheboro Nissan, Inc.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car from Asheboro Nissan on 04/09/2024 two days later the car was back in the shop because it was leaking oil from the rear main seal and the dealership knowingly sold it to me like that. This took 3 weeks to get fixed because the service department would never order the part or return my calls. A week later I took the vehicle back because it was overheating and according to them there was nothing wrong with it. A few days later the issue continued so I took it back to them, but they sent it to the jeep dealer who also said nothing was wrong with it. On 5/20 I took it back to the jeep dealer to be told it was a thermostat and according to them Nissan said they were no longer responsible for it, so I had to spend $527 to get this issue fixed when it has been happening since I bought the car, however the issue was not fixed, and it is still continuing to overheat.

  Customer response

  06/21/2024

  I purchased a car from Asheboro Nissan on 04/09/2024 two days later the car was back in the shop because it was leaking oil from the rear main seal and the dealership knowingly sold it to me like that. This took 3 weeks to get fixed because the service department would never order the part or return my calls. A week later I took the vehicle back because it was overheating and according to them there was nothing wrong with it. A few days later the issue continued so I took it back to them, but they sent it to the jeep dealer who also said nothing was wrong with it. On 5/20 I took it back to the jeep dealer to be told it was a thermostat and according to them Nissan said they were no longer responsible for it, so I had to spend $527 to get this issue fixed when it has been happening since I bought the car, however the issue was not fixed, and it is still continuing to overheat.

  Customer response

  06/21/2024

  Yes, I had to take it to jeep to be repaired even though Nissan was aware of the situation since I bought my vehicle, per Nissan they could not fix it because they did not have any Jeep techs who worked for them, so they sent me there. I was under the impression that it would be taken care of by Nissan since they sold it to me with said issue, but it was not. Jeep has been very helpful throughout the process though. 

  

  Business response

  06/25/2024

  We have contacted the customer, **************, and she has since returned to our dealership for follow up service.  Upon further diagnostic action by our technicians, it appears that some of the overheating that ************** was experiencing with her vehicle may be the result of some engine inconsistencies that are in fact covered by a limited powertrain warranty.  We were pleased to inform ************** that the further corrective actions required may be covered by her warranty, and we are verifying that as we speak. In addition, we plan to refund the $527 that ************** requested in her initial complaint. We are happy to report that our business relationship with ************** is once again positive.  Please let us know if any further corrective action is required of us.

  Customer response

  06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  10/01/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was charged for an extended oil change service agreement for $395.00 by Blane , the day I got home and saw this I contacted Blane and asked him to refund the money , as I ever asked or agreed to this service. he ( Blane ) agreed to refund my money. I have made about 8 calls to Asheboro Nissan and spoke with Blane he advise me this would be refunded however it’s been well over a month and still no refund. I’m extremely disappointed in this dealership and especially Blane the financial person there.

  

  Business response

  10/05/2021

  We have verified that this maintenance contract has been cancelled as the customer requested.  The cancellation payoff has been sent to the  customer's automotive lender (Truliant).  We have attempted to contact this customer numerous times at the number provided, and we have not had success. The most recent voice message was left with this customer on October 4, 2021.

   

  When a vehicle is financed, and an ancillary product such as warranty, GAP, or maintenance is cancelled, the cancellation payment goes directly to the lender and is credited against the principal balance of the loan.  There is not a direct cash payment to the customer, as that would violate the dealership agreement with the lender.

   

  Please let us know if there is anything else we can do to assist.

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