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ComplaintsforModern Toyota of Asheboro
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased car parts to fix my car. The parts that came were defective or I received the wrong parts. Due to the nature of the parts (wheel bearings) in order to know if they are defective or the wrong part they must be installed first. Modern Toyota is refusing to return the parts siting that , "they were installed". This is very poor business practice. It should be made known clearly that they do not accept returns for much of their products. If I would have known this I would have used another company.Customer response
03/29/2023
I have not heard from the business in response to my complaint.
Hello,
I received your message on the BBB "Complaint Hub". I could not figure out how to respond back to you. to answer your question: Have you heard from the business? Is the matter resolved? We encourage you to reach out to BBB.
No. I have not heard anything from the Toyota parts company and the issue is still unresolved. Thank you very much for your help in this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.