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ComplaintsforWilson's Riverfront RV LLC
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We booked 3 camping /RV sites on Feb 22nd for our trip Aug *****. $564 was charged on Feb 23 from our account. During the last week of July through to date we have made calls and sent emails to 1. Confirm our reservations 2. Cancel 2 of the 3 sites, well before their 48 hour cutoff rule for a full refund. To date we have received NO return call, NO return email. We have not been able to confirm nor cancel the needed sites, therefore no refund has been initiated either. After 2 weeks of a daily call and/or email, following their policies and processes it is ridiculous reservations cannot be confirmed and cancellations of 2 or 3 sites cannot be processed. Meanwhile, they get to hold my money and our trip is unknown for the destination. At this point, we do not even know if the business is legitimate or open for operation.Business response
08/09/2022
We have not received any emails from ***** or ******. Our voicemail directs customers to email us regarding any correspondence. I spoke with ****** today after a message they left on ******** was brought to my attention. I believe they may have been using the wrong email address, a search of their names and email address used in the reservation brings up nothing on my end. Please remove this complaint, thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.