Business ProfileforCountry Inn & Suites

My friend and I stayed at the Country Inn and Suites 9/8-9/11/2023. I paid $402 for the 3 nights at arrival. My primary issue is with the health hazard of the hotel. We stayed in our first room for two nights. During the first night we were both coughing incessantly. After the second night in the room, my friend lost her voice by morning. It was clear that the problem stemmed from the room as we both dramatically improved after spending the day outside the hotel. We asked to switch rooms due to the issue. We were told by the hotel staff that there had been construction in that room. In the second room we hoped it would improve, but by early morning, my coughing from the air irritants woke me up, and I spent the rest of the morning in my car, while my friend slept. She woke up completely without a voice. It has been almost two weeks and her voice is still not fully back. At check out I asked to speak with the manager to have our rooms refunded. He was not there, so I left a note. In addition to the toxic particles in our rooms, there were also stains on the beds and towels. I never received contact from the hotel, so I continued to call every other day. After about a week I contacted corporate, who said they could file a complaint, but could do nothing further to refund my stay or address the health hazard at the hotel. I called the hotel after another couple days and left my name and number again. I have still received no call from the manager. What I want is a refund, but what I also desire is for the health issue to be addressed for other costumers. It is also unacceptable not to return calls and for management to be unreachable and unaccountable. I have two videos of evidence. It will not let me attach them below.