ComplaintsforRamada River Ridge
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Complaint Details
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Initial Complaint
04/08/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made travel reservations at this hotel on march 4th 2022. I was told March 27, 2022 that they would be closing their doors. I called the hotel that day and was told i would be getting my money back. He never asked for my name or anything. So i figured he didn't know and i was in another state and wasn't actually going to get an answer. Plus, I hadn't received my money back so i reached out to the parenting website i went through to see if maybe they could help on April 1st, 2022. They couldn't get ahold of the hotel either. So here I am.Business response
04/08/2022
BBB Case #: 17002899
Hotel Site #: 15571
Customer Care Case #: *******Dear Contact:
Thank you for notifying our office of the concern filed by ***************************** at the Ramada by Wyndham property in Asheville, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before April 14, 2022. As a company, were committed to delivering a great experience with every stay with us.Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
Kind Regards,
*******
Liaison, *************************************** & Resorts, Inc.
Office: ************Customer response
04/08/2022
Complaint: 17002899
I am rejecting this response because: I would just like my money back. I won't be able to enjoy the room or even go another time.
Sincerely,
*****************************Business response
04/11/2022
BBB Case #: 17002899
Hotel Site #: 15571
Customer Care Case #: *******
Hello:
Thank you for notifying our office of the concern filed by ***************************** at the Ramada by Wyndham property in Asheville, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. The property has advised the guest was not charged for stay. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest or with whom reservation was booked.
Once again, we apologize for any inconvenience this may have caused.
Please note our email adress has changed. If your offices require more information on this matter, please contact me directly at *********************
******
Liaison, *************************************** & Resorts, Inc.
Office: ************Customer response
04/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.