Business ProfileforTotem Rocks & Landscaping

Totem Rocks performed landscaping in our yard. There were several things during the project that we were unhappy about including that they took twice as long to complete the job than what they said initially. Once the job was complete, we asked for a list of the plants they put in the garden bed - first email sent on 8/4/2023 - received no response. Sent multiple follow-*** until ******** finally responded about the plants (9/5/2023) with very little detail - screenshot included.Then, we were informed that three azalea bushes were way too close to the **** unit. One plant is already touching the unit. We contacted Totem again (9/6/2023) asking for more details on the plants and for help with the azaleas and received no response. Emailed again on 9/11 and, on 9/12, ******** said We will relocate the azaleas to wherever you would like. They were intended to hide the hvac unit so we can keep them there at more of a distance or put them in another spot if you prefer. The crew should be able to stop by next week and do it.We never asked for the **** to be hidden. And certainly didnt want something done at the expense of the **** unit and costly plants. After they said they would relocate them, we didnt hear anything more and no one came to relocate the plants. On 9/23, we emailed them and 9/24 were told they would come this week. Its 9/28 and, once again, weve not been contacted at all. We paid them over $16,000 and are just asking them fix a mistake they made and to share the names of the plants they put in. The lack of communication is extremely disappointing. We just want them to finish the job.If they cant move the azaleas and provide details for the other plants by 10/6/23, wed like a refund for all of the plantings + cost to hire someone to move the azaleas as well as any other plants that will need to be moved to accommodate relocating the azaleas.