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ComplaintsforAsheville Massage and Wellness
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I Purchase a Groupon on August 8 or 9th for Asheville massage and wellness business to receive a massage. The owner ********************************* got back to me within two days and told me she would call me the following day. She did call me after the time she said she would call me back. And help me set up a massage appointment using my Groupon which ended up to be August 22 ****, she then asked me for the number on my Groupon, so I screenshot her the Groupon. Unbeknownst to me she redeemed it at that time without me having the service.After a day or two I thought I would like the massage earlier so I went on line and I rescheduled the massage. On the day of the massage I get an email stating that it was canceled. I never canceled this massage.So I went to Groupon to try to get a refund and thats when I learned she redeemed it on August 11. ******* asked me to ask the merchant to send them a letter stating that I never received the services. When I spoke to ****** she got very irate with me and even hung up on me. I forwarded her the letter from Groupon. Then she replied back with a letter, stating that she gave me all these options to help me, but I did not comply which is a total lie and now Im just trying to get my $108 back and also let the public know that she runs a shady business Thank you in advance for any help you might be able to get me
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.