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ComplaintsforEpione Clinic for Integrated Healing, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I saw on her sight that she was having a deal on hormone treatment. I was thinking at my age $801 and I thought why not have that checked. When I got the paperwork it said 40s and menstrual cycle. Thats not me. I didnt have any of the symptoms. I canceled within a day or two. Well I tried too. They said no refunds. They said you can sign up for something else. I dont need anything else from them.Business response
12/19/2023
Dear BBB,
I trust this letter finds you well. In response to *************************** dispute regarding our cancellation policy, we appreciate the opportunity to provide clarification.
Upon *******'s expressed preference not to participate in the digital package, we made a special exception by offering her a credit for functional medicine lab work. This alternative solution, clearly communicated to *******, aligns with our commitment to patient satisfaction.
Attached, please find our detailed response to this complaint, along with our clinic services and payment policies for your reference. We remain committed to open communication and seek a resolution that is fair and satisfactory for all parties involved.
Thank you for your attention to this matter.
Sincerely,
Dr. ****************;
President and CEO
Dr. LuLu Naturopathic Clinic, LLC
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.