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ComplaintsforRodeway Inn & Suites
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Complaint Details
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Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I stayed in room 304 of this Rodeway *** from June 24th-25th, 2023. The safety and sanitation measures of this hotel were non-existent. Sheets were not washed, bathroom not cleaned. Black mold on pillows and mattress. Staff double booked the room, which led to a mother and her children walking into our room in the middle of the night. Once the woman realized that the room was occupied, she reported it to the receptionist, who then used a master key to enter our room once again (and she did not even initially identify herself). This had me very scared and feeling like my privacy was violated. The person who entered could have been violent, and something could have happened. Not to mention, I was appalled that the staff member just entered our room in the middle of the night without even identifying herself. It wasnt until we got dressed and finally exited the room that we even found out that it was hotel staff. This was frightening for us, and I am sure concerning for the mother and her children, as well. I have never felt so unsafe in a hotel before.Business response
06/30/2023
This property is no longer owned by our company. It was sold in July pf 2022. Please contact the new owners at ********************* or ************.
Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.