ComplaintsforHyundai of Asheville

• Initial Complaint

  08/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid $3090 as a deposit for a vehicle based on the deal of accepting the government $4000 tax credit for used EV's. I confirmed this with the salesman prior to making any deposit. I have texts confirming that the purchase was always supposed to be using the $4000 to reduce the price as directed by the *** website. When it came time to do paperwork the finance manager indicated they could not do the direct $4000 credit. I explained that before anything was done I had confirmed with the salesman that part of the deal was that the $4000 tax credit gets applied to the purchase. They agreed to refund me $3000 but not $90 as they claimed that as a surcharge. Since they made the mistake, I should be entitled to a complete refund. I never signed a form indicating that I agree with the non refundable surcharge or deposit either.

  Business response

  08/27/2024

    You were told that there was a transaction fee for running a credit card. You could of ran a debit card to avoid the fee but you used a credit card instead. You would of still received the credit but you would of had to wait and you didn't want to do so. We don't take the credit off of the front of the deal that's not in our business practice. We are sorry you assumed differently but we did refund your $3000. We will not be reimbursing you for the $90 charge.

  Customer response

  08/27/2024

   
  I am rejecting this response because: The deal was based solely on the fact that $4000 would be taken off the purchase price as discussed prior to making the deposit. Since that was misrepresented the deal became null and void regardless of surcharge. Also, there is no signature agreeing to the surcharge or written agreement in any part to this as well. If you look at the paperwork, I never signed anything authorizing the charge and surcharge. Again, this would not be an issue had your representatives properly conveyed the total of the sale in regards to the tax credit. At no point was the tax credit mentioned in the effect that your dealership does not participate. It was acknowledged that your dealership does handle it and all conversations and texts indicated that $4000 would be deducted from the final total. As I made mention to this several times at no point did your salesman indicate that it was not possible. I did not change my mind on the deal as initially presented. Your company changed on the deal as finalized which did not match and thereby negated any charges. 
  
  

  Business response

  08/27/2024

  We will not be paying your $90 charge. You clearly were aware of it as stated in your email.

  Customer response

  08/27/2024

   
  I am rejecting this response because: The whole deposit and or surcharge issue is a result of an agreement on price that your dealership failed to honor. Had that agreement not been made then a deposit and or surcharge would not have been completed. So whether or not an acknowledgement of the surcharge was made is irrelevant to that fact that your dealership failed to honor the price agreement.  Its like telling someone that they can have something for a set price and enticing them to accept the deal by making a deposit then changing the price when they go to finalize the deal. That is deceptive and outright wrong. I am happy to let many know about this experience and persuade others to deal elsewhere based on the tactics of your dealership. The series of events cannot be denied as it is very clear what happened on your end. Even your finance manager agreed that it shouldn't have happened. Someone there dropped the ball and agreed to a price to secure a sale and a deposit only to find out they were wrong. Dealership is at fault here not me. I asked nicely and offered to part ways in a cordial and professional manner if a full refund was given. Your company chose to act unprofessional in regards to this matter and therefore left me with little recourse then to file this dispute and post reviews regarding my experience as a warning to other customers. 
  
  

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car stopped running correctly; was told there was a seal leaking. The dealership refused to communicate with me regarding the initiated repair of the vehicle when third parties were not communicating with me. Services were discussed behind my back. An UNSAFE third party paid. I requested Hyundai keep me informed. The repair was complete and still no discussion was made with me by the UNSAFE third parties. I called Hyundai multiple times and still have received no contact nor offer of repair. I have asked Hyundai to consult me FIRSTLY; the men spoken to are not authorized legal reps. **** are abusive psychopathic family. The car is still not repaired.

  Business response

  08/19/2024

  We see that you have been here one time in three years and we replaced your fuel pump a month ago? We have not been made aware of any other issues nor have we spoke with you since replacing your fuel pump. If you have any questions or need anything please contact us. Your repair does have a 12 month or ****** mile warranty. ***************** is our service manager your more than welcome to reach out to him personally. ************

  Please let us know how we can help. Thanks.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2023 Hyundia Tucson June 7 2023 from Hyundia Asheville, did tag transfer.. several months later the tag I transferred was up for renewal.. Did not have to have a NC inspection because auto was recently inspected as required by NC la when it was sold. . Getting ready for another tag renewal, and auto will not pass window tint because it is too dark ... .26 vlt min vlt is .32 Dealership did not give me proof of inspection form on delivery of auto. This auto had the tint on the windows when it was purchased. I contend dealer knew window tint was too dark, and passed it anyway. I have asked the dealership to at least make it right by paying for removal of drivers side and passengers side windows and replacement of tint that is within legal limits. Reaching a manager at this dealership is near impossible, getting them to answer and address emails is no better. They seem to just ignore you once a purchase is made. Auto titled to wife ******************

  Business response

  07/24/2024

  ***** we are sorry to hear about your recent frustration regarding your tint. All of our cars are inspected based on the standards of the ncdot. Sometimes tint will change over time and fail after a few years. If just removing the tint from the front two windows would satisfy you we would be happy to do that. Please just call our service department and schedule a time to do so and we would happily do that for you.

  Customer response

  07/24/2024

   
  I am rejecting this response because:   removing the tint is only half a solution. replacing with tint that meets nc vlt limits is full solution.  I know completely that the tint has not changed in the time frame since auto was purchased.  dealership did not supply a nc inspection at time of purchase, maybe this was oversight or maybe not.   Without a doubt in my mind, the initial inspection was passed for tint.  Whomever inspected,  dealership should have copy of inspection, as they are required to hold a copy for 18 months. if not ncdot will have a copy.    This problem was passed on to the consumer, rather than doing the right thing!   

  
  

  Business response

  07/24/2024

  Like I said tint can break down over time. The car has passed Nc inspection at the time of sale. I will be happy to remove it but unfortunately will not be able to replace it free of charge. If you would like to take me up on my offer please just let me know. Thank you. 

  Customer response

  07/24/2024

   
  I am rejecting this response because:   Your reply is accurate, tinting can change overtime.   But you know and i know and two window tinting companies in ************** would not agree.. Because time is so short... in this case. In addition a auto with under 4000 miles in one year, thats parked in garage.. would not degrade the tint.  The burden of proof is on me.  I can remove tint in less than 1 hour. if it passed inspection... and your dealership did the inspection.. you gave false information.  If you do not want to be fair because of your fault.. then so be it.  

  Best Regards

  
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  at every juncture ************ assured us that it would be a smooth transition. ************ then presented us with a 1-page document that had various possible lease terms and asked for $3,700 to hold the car for us. We explained that we were going out of town the next day, so we needed to delay finalizing the transaction. We gave ************ our card and he proceeded to charge our account. The document we saw was not a lease. We left the dealership and headed home to pack for the trip.That night I began reading the on-line materials about the Ioniq and became increasingly intimidated by the many ways in which an electric vehicle is more complicated than a gasoline powered car or a hybrid; especially alarming were the many pages devoted to what not to do to avoid running out of power. The prospect of being saddled with this new technology for two years became a source of great concern to us and we decided to visit the next morning.At 9:15 the next morning we told ************ of our concerns. He continued to push the Ioniq but at some point he pivoted to the idea of a hybrid Tuscon, He took us on a test drive and at the end I told him that the Tuscon was much less comfortable than the Ioniq; I said that we had to leave but we would "think things over and get back to him."The next Tuesday I emailed ************ to tell him that we were not going to make any decision at that time; this began a series of increasingly rude emails in which he pressured me to complete a deal. When we learned that our bank had charged us $3,700, I requested that the dealer reverse the charge, since we had not signed any contract. We have heard nothing back. Last we week we filed a complaint with our bank and they have begun reviewing the debit. We also visited the dealer yesterday and offered to compromise but we were turned away.Bottom line: we are out $3,700 and we have no new car. We have refrained from posting a critical review on the web but now turn to BBB for help. Many thanks.

  Business response

  06/06/2024

    ************** we are sorry this is how your prevised this transaction. You came to our store two different days spending six hours with ************. You agreed to lease a vehicle were presented all of the information then gave us a $3,000 none refundable deposit, which you sign and we still have. We will be happy to send that to your bank.  The next day you said you wanted a different car so we tried to work with you so you could switch cars. Again you were presented the information and again decided you couldn't live up to your end of the deal and backed out. After you did that you sent in a 190 survey costing our employee thousands of dollars even though you backed out of the transaction. You were presented everything in a professional manner and were contacted multiple times by multiple people. Attached are a copy of the files you said you didn't see with your signature. You can also see you put a $3,000 deposit not a $3,700 deposit. Again we are sorry this transaction had to happen like this, we wanted to do nothing more than what we said we would do and wanted you to do the same. 

  Customer response

  06/19/2024

   
  I am rejecting this response because:
  

  The response from Hyundai of Asheville was confusing; are they planning to credit our bank with the $3,700 that they received from us? If so, it has not appeared on our bank records.  

  Please clarify so we can determine next steps.

  Thanks

  *********************;

  
  

  Business response

  06/19/2024

  I would urge you to call your bank. 

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2022 Hyundai Tucson Hybrid a little over a year ago. It has ****** miles on it. This is the second car I have bought from Hyundai of Asheville. I really like the car. Several months ago the car developed a noise (flapping sound at around 60 MPH). I took the car in for a warranty repair. The service department called me and said I would have to pay $300 to have the front bumper removed to solve the problem since the car had been involved in an accident. This is completely false. The car has never been in any accident. I argued but got nowhere, The noise continues. I the contacted Hyundai Customer support and told them about my situation. They invertigated and told me the ****** manager said the car was in an accident. More nonsense. I appealed that to no avail. Now the car is making the noise at sppeds lower than 60 MPH. I then wrote to the manger of Hyundai Asheville to ask for assistance and have not received any response.Apparently a warranty does not mean a warranty at this dealership. I was going to buy another Hyundai for my nephew, but it this point at is time to look to other brands for a solution.If you are thinking about buying a car from Hyundai of Asheville - think twice!Thanks

  Business response

  04/15/2024

  ****** we are sorry that you are still having issues with your car. Our service manager tried to reach out to you but just got your voicemail. Also we don't have a record of you coming in the store since November of 2023. We would be happy to have our service manager look at your car to see if he can find any issues. Please call and ask for *****************. ************

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So, my husband and I drove from out of state on March 2 to look at a car. We test drove and decided to buy. He done all the paperwork but there was a problem with our debit card so we had to come back. We went back on Monday the fourth got everything finished took the car home. Gave $8000 down. In my experience and understanding, everything should be good, everythings covered were good to go. We should get our tags within the month. Got a call from our local clerks office saying that they forgot to have my husband sign a document. So we went to the clerks office and out of the blue they told us we owed like $294. So finally got a hold of the person at the dealership they told us not to pay anything that it would get resolved. He waited and waited for a call back. So finally today he gets a hold of somebody and they say there was a glitch in their system that did not calculate the out-of-state taxes correctly or something like that, but it is fixed now. They are telling us there is nothing they are going to do about that extra $294 that we now have to out-of-pocket. My husband told them he will never buy another car from them again. Im glad that we do not live in Asheville and have to take it there for servicing. Now I wished I would have not done that survey yet. Because I will definitely not recommend that place to anybody. Nothing against the salesman that we dealt with. He was great. I dont know who this falls back on. I guess theyre willing to lose a repeat customer over $294. And it was a brand new 2024 ***************

  Business response

  03/26/2024

  The difference of the $294 is the sales tax owed on the ************** that you purchased for your new vehicle. Unfortunately in ** they require you to pay this before you receive your tag. I understand how this is frustrating and we wish TN would change the way they collect taxes but unfortunately we don't have any control over that.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear ***********,I was in Asheville Hyundai today 3/23/24 for an inspection, oil change, tire rotation and a windshield wiper for my passenger side of my Hyundai palisade. When I got there I told ***** again that was all I was wanting done. The inspection machine was down today so really only 3 things needed to be done. (Oil change, tire rotation and a windshield wiper. ***** told me I needed an alignment, I asked how much it was and she told me $155 which I said go ahead and do the alignment. Remind you I had a free oil change from filling out a survey from my last visit. When I went to check out for what I thought was a tire rotation, wipers and an alignment my total was OVER $1,250! When I got my receipt it had a bunch of extra charges (you can see that on page 2 of the receipt. No one told me that extra stuff needed to be done or even said do you want us to do it. When I brought it up, **** and the other guy got hateful and told me basically oh well you have to pay for it or you cant take your car. I never told ***** to do anything with transmission fluids or air filters. If something needs to be done with a vehicle, everywhere I have ever been had have estimates and have always asked if you want the extra stuff to be done then or wait. I never got that and they just done it and made me pay for something I didnt know anything about.When I called Hyundai to ask who the general manager was, the lady refused to give me the information and placed me on hold for 25 mins before I hung up and call back. I was able to get it by looking online.I ended up paying $954.45 for a tire rotation 2 windshield wipers, oil change (free) and a bunch of stuff I wasnt asked about. I didnt approve anything but the oil change, tire rotation, wiper fluids and alignment. Oil change was supposed to be free

  Business response

  03/25/2024

    ********************* came to our store requesting an oil change and tire rotation. After we did our initial inspection we informed her of additional services that we recommended. ************** verbally told ***** she approved the work that was recommended. This conversation was over heard by our service manager *********. We proceeded to do the work that was approved by *****. At check out the repair order was presented to her and she was mad that it was more than just the original oil change and tire rotation. She stated she was just going to jump in her car and leave. At this point we let her no if she did this with out paying that law enforcement would be called. We tried to help ************** by giving her a discount off of the repairs she had requested and unfortunately  that was not enough to make her satisficed. Attached is a copy of the signed repair order signed by *********************. If any thing else is needed please reach out.

  Customer response

  03/25/2024

   
  I am rejecting this response because:
  ***** didnt give me any acknowledgment of what was needing to be done. I specifically asked to speak to the service manager and was told hes not here today so if that was the case, how did the service manager over hear any conversations? ***** told me I needed an alignment which I proceeded to tell her to do the alignment. I did not tell her or sign any agreement, saying to do a fluid flush or anything fluid to my car. Besides, an oil change the paper that is signed is the invoice AFTER all of the work was done that I didnt ask for that they made me pay for. 

  Business response

  03/26/2024

  The other man that was referred to in the first message was the service manager. We are a highly regulated industry and do not do any work on a customers car without pre approval.  

• Initial Complaint

  11/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them it didnt last 8 months had a warranty. They didnt give me a loaner its under warranty still wont look at te car .. I had to buy a new car to get back in goth to work .. Hyuandi is keeping my car until I cant pay for it anymore.. when they should fix it !! I have to have that car!!! They assured me it was a good car that would last for the four years I owed on it .. it didnt even last 8 months and a cylinder went out

  Business response

  11/22/2022

  We are sorry for your current issues with your car and are working as fast as we can to get it fixed and back to you. We are currently out of loaner cars at the moment, but if one becomes available we will let you know.  

• Initial Complaint

  09/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Late August, I took my vehicle to this dealership and they reported false information, charged me for work not completed and try to upsell me for parts that were not needed. I took my vehicle to another certified mechanic and they checked what was supposed to be wrong and reported to me that what they said was untrue and that they have experienced several issues like this from this dealership. I have paperwork from both places.

  Business response

  09/12/2022

  We have tried calling you multiple times and you haven't returned our calls. You came and got an oil change and had us look at your car. At the time we told you your car needed a turbo and you declined all work. We charged you only for the oil change and not for the diagnostic on your car, so there is nothing to refund. If you would like to speak to our service manager you can give him a call back. We also have all of the documents. 

• Initial Complaint

  09/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Purchased a 2022 Hyundai Santa **** from Hyundai of Asheville. Upon delivery of the vehicle, I noticed I had been given only one key fob to the vehicle. It is supposed to come with two. I spoke to the salesman about it, and he stated he would have to "order me one". Two months have past. I have tried calling this salesman and texting him. No reply. I called the dealer and asked to speak to a manager. I explained the problem and he said he would take my number and get back to me. I found out the salesman no longer works there. Weeks later, no reply. I emailed the General Manager and stated the issue. Never received a reply. I have paid for this vehicle and I am supposed to have two keys to it. I've only got one and no one seems to want to help me. Please, could you resolve this for me?

  Business response

  09/01/2022

  We will have a manager reaching out to ****************** shortly. The salesman that sold him his car no longer works here and this fell through the cracks, but we will make sure you get your key asap. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩