ComplaintsforWeb Baby Shower
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Complaint Details
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Initial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased Webbabyshower on 1/28/24 for a baby shower expected date of 3/9/24. We were able to log on and use the website to send invitations and information about the party. On the date of the party, the website was not working, and received no online support or a way to contact customer service. They only answer emails Monday - Friday. The website error received was 502 Bad Gateway nginx/1.14.0 (Ubuntu). Unable to log on and send links to all participants to have our virtual party with guests. Could not even get on to get the contact information of the guests. Very frustrating and disappointing. I will be disputing the charge on my credit card for a full refund.Business response
03/26/2024
Hello,
Im very sorry for this unfortunate incident. We had an unusual outage. Youve been offered a full refund already, Im not sure why youve also filed this complaint.
Very sorry for your experience.Customer response
03/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. The complaint was all filed the same day when services were unavailable to be used.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.