ComplaintsforHand & Stone Asheville, NC
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Complaint Details
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Initial Complaint
12/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I was advertised that the price of a couples massage was 130$, No where did it say per a person. We were only informed the price was per a person until after we received service. It was false advertising and I wouldnt have booked here if it was clear that was the price per a person. I want the amount we paid over the advertised price refunded.Customer response
12/21/2023
See original complaintBusiness response
12/27/2023
Guest only booked one part of the couples massage online for herself. She never included second guest. When booking she only booked her self for the $129.95 and then needed to add her partners service which would be another service for $129.95.Customer response
12/27/2023
I am rejecting this response because:
Online booking never asked for my partners information. I didnt know they even needed it until I received a call later that day asking for his email and name. They never told us on the phone there would be an extra charge for adding him. I didnt know I needed to add him to a couples massage because I thought a couple was 2 people. The word couple implied the price was for 2 people.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.