Business ProfileforSandpiper Motel

Stayed 8/11-14 paid $423.75. Upon check in, I requested when pool would be available & was informed 8/12. I requested money off if not available since it is an amenity I paid for, to which ******************* offered $20 off per night. But, first he informed me "There's an ocean" and I shared how unacceptable that statement was. I also agreed & offered to pay full price for rest of days if/when pool is ready. Upon checkout, I told **** the ** doesn't work. He expressed his lack of awareness of the matter (of any issues with the facility), and wanted to know why i "stay 3 days and now something". Unbeknownst to him, the night of 8/12, multiple guests sat outside their rooms bonding over the many different issues in rooms, almost all complaining of the ** concerns.I did not think the ** would be a continual problem, but was hopeful the pool would help us cool off. There wasn't one time we saw anyone working on the pool, and it was definitely not ready at checkout 8/14. After ****'s unprofessional comments, without holding any accountability for his facility, he began making comments of "you people" and continued insulting me with stating how Im trying to get a free ******** needed to leave. I informed him that I would leave the office once I've taken all my notes of this experience and obtained all legal information possible to report this. He called the local authorities since I would not leave the cold office with a fan but by the time they arrived I had already left his "office" due to his constant racist ******************** He does not care to manage the facility, because it is his home with gis family and they tend to a beautiful vegetable garden more than the entire property. The website does not match any of what **** offers. It needs updated to inform the public of what this place truly offers. Another option would to fairly charge your guests.Ultimately, since booking through Expedia (itn #: *************) he directed me to "Take it up with them."